Patriarchal blessing page NOT working

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annabug
New Member
Posts: 0
Joined: Thu Jul 13, 2017 7:15 pm

Patriarchal blessing page NOT working

Postby annabug » Thu Jul 13, 2017 7:20 pm

Good evening Brothers and Sisters.

I have been attempting to get a copy of my blessing. However, the page at https://pb.lds.org/pbrequest/?lang=eng#/ does not offer any option to do so. I am logged into my LDS.org acct. But there is no option to get a copy. Any help is appreciated.

Thank you!

russellhltn
Community Administrator
Posts: 22865
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Patriarchal blessing page NOT working

Postby russellhltn » Thu Jul 13, 2017 7:30 pm

Did you click on "My Blessings" in the graphic?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

annabug
New Member
Posts: 0
Joined: Thu Jul 13, 2017 7:15 pm

Re: Patriarchal blessing page NOT working

Postby annabug » Thu Jul 13, 2017 7:32 pm

It doesn't show up on the graphic at all. I've tried it in Chrome and Edge (IE). No graphic :(

rmrichesjr
Community Moderators
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Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon

Re: Patriarchal blessing page NOT working

Postby rmrichesjr » Thu Jul 13, 2017 9:01 pm

The following suggestions were sent as a Private Message, but in case they might be of use to someone else who finds this thread, here they are:

I went to the Patriarchal Blessing page myself, and for me there is text in front of the image. There's a chance the problematic symptoms you are seeing can be eliminated by doing some combination of one or more of the following: 1) Full reload, Control-Shift-R in Firefox and (I think) Chrome, don't know in IE; 2) clear your browser cache (usually in the advanced settings page); 3) delete your browser cookies (also usually in the advanced setting page). If that does not work, please file a bug report using the Feedback link/button on the page or on the main lds.org page. In your bug report, please give as much detail as you can and explain that you have done the three steps above.

If you happen to be comfortable using the web developer tools in your browser (Firefox and Chrome, don't know about IE), you can investigate the issue yourself and greatly increase the chance the bug report will be escalated to the site developers. You can use the 'Inspect' or 'Inspect Element' feature to examine the Domain Object Model for the page and sleuth out the situation. I did that for a bug with similar symptoms on FamilySearch, and it boiled down to a style="display:none" bug. With that specific information, the bug report was immediately escalated and was fixed on the site within a couple of weeks.

In any case, I hope you are successful in getting the problem resolved.


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