how to fix incorrect stake association?

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kyrasdad
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how to fix incorrect stake association?

Postby kyrasdad » Wed Jun 15, 2016 10:51 am

Does anyone know whom to contact if my LDS account is associated with the wrong stake? Our ward switched from one stake to another recently and the change seems to have confused the web site. Now when I try to see my ward directory I see only the information from my old stake.

russellhltn
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Re: how to fix incorrect stake association?

Postby russellhltn » Wed Jun 15, 2016 11:06 am

How recently? If it was just this past Sunday, it's too soon.

Was this an existing stake or a new one? It takes time to set up a new unit. Sometimes a couple of weeks for everything to work out.

As long as you are in the right ward, there is nothing to be done about your specific record. It's a matter of waiting for the system to re-assign the stake you ward belongs to.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

kyrasdad
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Re: how to fix incorrect stake association?

Postby kyrasdad » Wed Jun 15, 2016 3:12 pm

A few months ago my ward (Sandia Ward, Albuquerque, NM) switched from one established stake (Albuquerque East Stake) to another (Albuquerque Stake). To this day, when I log in to lds.org I can only see the stake and ward directories for the old stake (Albuquerque East Stake). That means I can't see the directory that applies to my own ward members and leadership. Given that it's been months, I don't have a lot of confidence that the system will catch up on its own.

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sbradshaw
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Re: how to fix incorrect stake association?

Postby sbradshaw » Wed Jun 15, 2016 3:45 pm

Does the LDS.org Directory default to a specific ward – whichever ward it defaults too, are you able to see your name in the list of households?

Did you have a stake calling in the other stake? I've seen problems where not being released from an old stake calling in the system keeps you attached to the old stake as if you were an out-of-unit member. On the left side of the LDS.org Directory, where it says the name of the stake, is it a drop-down menu or just text?

Are there other members in your ward who are having the same problem?

Are you seeing the same problem in the LDS Tools app?
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

jonesrk
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Re: how to fix incorrect stake association?

Postby jonesrk » Wed Jun 15, 2016 10:52 pm

The few members I looked at in your ward had the same problem. I reported and I'm hoping it will be fixed soon.
Ryan Jones
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