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General Conference Video not playing
Posted: Mon Apr 11, 2016 10:30 am
by mjkenning
Been re-watching general conference and noticed a strange problem. Watched the first two talks from Saturday morning without a problem. Then on Wednesday, the third talk's video would not play. Tried on two different computers (Windows 10) with Edge, Chrome and Firefox browsers (latest version). Also tried on my iPad Air (iOS 9.3.1) in Safari and the same thing happened. Later that day, I tried again and it worked. I watched the next talk last night without a problem, but now (10:30am MT) I cannot watch Elder Duncan's talk.
Another related problem, I cannot click on any of the links on that page (Audio, download, print, share). It seems as if the page's links are blocked or broken. My ISP is Comcast, but I just tried is on my iPhone (Verizon) and it did the same thing, so I don't think it is ISP-related.
Is there something going on with the church's back-end? If so, it would be nice to get a notice instead of just nothing...
Re: General Conference Video not playing
Posted: Mon Apr 11, 2016 6:39 pm
by paulw
At the bottom of each web page there should be a feedback link. That has worked for me every time I have questions or problems with content. If you leave contact info they'll get back to you.
Re: General Conference Video not playing
Posted: Tue Apr 12, 2016 6:42 pm
by sbradshaw
Do you have JavaScript and/or Flash turned off in your browser? That could cause unexpected results in some cases.
Re: General Conference Video not playing
Posted: Tue Apr 12, 2016 7:54 pm
by russellhltn
There's a parallel thread
here. When I asked about it, the developers were aware of it and knew how to fix it when it broke. But didn't know why it was breaking.
Re: General Conference Sunday afternoon session not playing
Posted: Sun Apr 07, 2019 2:24 pm
by steven1
Reporting a bug in lds.org. I tried to watch the Sunday afternoon session of General Conference but the only thing that's playing is the world report and various LDS videos. I'm watching it on BYUtv. There must be a bug in the system causing this problem. Please reply.
Re: General Conference Sunday afternoon session not playing
Posted: Sun Apr 07, 2019 6:08 pm
by jdlessley
steven1 wrote:Please reply.
This is a user-to-user support forum. We can only discuss issues and provide solutions others have found. For official church sites there should be a feedback link at the bottom of the page to submit your report. If not, then use any churchofjesuschrist.org page with a feedback link.
Re: General Conference Sunday afternoon session not playing
Posted: Sun Apr 07, 2019 9:02 pm
by sbradshaw
steven1 wrote:Reporting a bug in lds.org. I tried to watch the Sunday afternoon session of General Conference but the only thing that's playing is the world report and various LDS videos. I'm watching it on BYUtv. There must be a bug in the system causing this problem. Please reply.
Did you try refreshing the page? Sometime "live" streams can be paused, and when you resume it starts where you paused, instead of where the live stream currently is.