Login from phone rejected

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alandd
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Posts: 37
Joined: Sat Dec 28, 2013 11:55 pm
Location: Gilbert, Arizona, USA

Login from phone rejected

Postby alandd » Thu Dec 31, 2015 2:46 pm

My bishop called me with a odd problem. When he logs into lds.org on his phone, it appears to accept his credentials but then goes back to the login screen. He cannot use lds.org on his phone because he cannot login. He knows the password is correct because it works in a desktop browser.

I'm thinking I need to help him clear his phone browser cookies and cache. Anyone have other ideas?

He has an Android phone, I don't know the version, etc. but could go research that.

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Login from phone rejected

Postby russellhltn » Thu Dec 31, 2015 3:01 pm

Since you say it appears to accept it, can he browse from there and get where he needs to go? Usually you get to the login screen from somewhere else - such as lds.org. Once you log in, it takes you back there. But he might have bookmarked the login page - in which case it has no where to take him.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

alandd
New Member
Posts: 37
Joined: Sat Dec 28, 2013 11:55 pm
Location: Gilbert, Arizona, USA

Re: Login from phone rejected

Postby alandd » Thu Dec 31, 2015 3:32 pm

I don't know the answer to your question since I only spoke to him on the phone. I'll see what I can do when I am in-person with him tomorrow.

sgilchrist
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Posts: 1
Joined: Mon Jan 11, 2016 7:59 am

Re: Login from phone rejected

Postby sgilchrist » Mon Jan 11, 2016 8:09 am

I have a similar problem. Since about October or November, I have been unable to access the calendar functions on LDS.org using Safari on my iPhone 6s Plus.

If I use a third-party browser such as Chrome or Dolphin, I can access the calendar functions just fine. I have cleared the cache of all browser data and I can still login, browse ward directory and other logged-in functions, but Safari hangs when I tap Calendar.

As executive secretary this is a pain, although I can use the Chrome, Opera etc. workaround. Can you help me solve?

alandd
New Member
Posts: 37
Joined: Sat Dec 28, 2013 11:55 pm
Location: Gilbert, Arizona, USA

Re: Login from phone rejected

Postby alandd » Mon Jan 11, 2016 8:21 am

My bishop solved his problem in an extreme way. Before I could try anything specific with his phone he visited his service provider. His phone was generally slow and laggy. So the service person wiped the phone to factory settings. After that he hasn't had any trouble accessing LDS.org. And his other phone issues have gone away.

sgilchrist, I was going to try erasing the cache, history and cookies of the browser. If that didn't work you could uninstall the browser and then reinstall. Except iPhones don't allow removal of Safari.

Sorry, that's all I can suggest at present.

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Login from phone rejected

Postby russellhltn » Mon Jan 11, 2016 10:37 am

Make sure that Private Browsing isn't turned on.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

alandd
New Member
Posts: 37
Joined: Sat Dec 28, 2013 11:55 pm
Location: Gilbert, Arizona, USA

Re: Login from phone rejected

Postby alandd » Mon Jan 11, 2016 11:02 am

Ah, that's a good point to remember.


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