Fullscreen video issues AND Feedback issues

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bweggersen
New Member
Posts: 6
Joined: Fri Jun 10, 2011 12:52 am

Fullscreen video issues AND Feedback issues

Postby bweggersen » Tue Jun 02, 2015 12:36 am

Hi!

I was trying to use the feedback feature on lds.org but I got the error message attached. What I was trying to say in my feedback is related to an issue with fullscreen video in Chrome. I'm posting it here, hoping someone who can do something about it will see it:

I just watched the video about Elder Perry: https://www.lds.org/prophets-and-apostl ... _&lang=eng

When I try to view the video in fullscreen, my browser goes into fullscreen, but the video stays the same size as when it was minimized, appearing in the top left corner of my fullscreen window. I'm using Google Chrome Version 43.0.2357.73 beta (64-bit) on a Mac OS X v 10.10.3.

Brightcove, the provider of the video plattform, says on their "Compatibility and Known Issues" website:
Fullscreen display
In newer browsers that support the fullscreen API, it's necessary to apply in-page CSS rules to ensure the player is scaled to 100% when switching to fullscreen. Otherwise, the player will appear at the original size within the fullscreen display. For details, see the Fullscreen display topic in the Size the Player document.
http://docs.brightcove.com/en/perform/b ... ssues.html

If you give this information to the people technically responsible for the website, they will know what to do.
Hope this helps!

Benjamin
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mevans
Senior Member
Posts: 1282
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: Fullscreen video issues AND Feedback issues

Postby mevans » Tue Jun 02, 2015 7:08 am

Hopefully they fix the Feedback link. This is mostly a user-to-user forum and the people who can fix it may not visit here. Try again in a day or so and see if Feedback works.

Thanks for pointing this out. That might explain why I've seen some "full screen" videos not appear full screen.

bweggersen
New Member
Posts: 6
Joined: Fri Jun 10, 2011 12:52 am

Re: Fullscreen video issues AND Feedback issues

Postby bweggersen » Tue Jun 02, 2015 7:35 am

Thanks! I'll try the feedback link again.


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