Can't visit LDS.ORG on iPad 2!

Discuss ideas and suggestions around the LDS.org website.
sharpelectronics
New Member
Posts: 4
Joined: Tue Jun 25, 2013 8:35 pm

Can't visit LDS.ORG on iPad 2!

Postby sharpelectronics » Mon Feb 09, 2015 10:03 pm

I am on an iPad 2 running iOS 6.1.3 with mobile safari 6. When I go to lds.org the page starts to load and then safari closes. Other sites ( espn.com or Mormon.org) load but not lds.org. I cleared the temporary Internet files and cookies and don't use a favorite, but it just closes. I am having the same issue on my iPhone 4S with iOS 6.1.3.

I was able to visit the site just last week, but no luck today.

Any ideas??

mevans
Senior Member
Posts: 1280
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: Can't visit LDS.ORG on iPad 2!

Postby mevans » Mon Feb 09, 2015 11:04 pm

The only thing I can think of is they just redid lds.org. I don't know if there's something in there that could be making Safari choke. Do you have any other web browsers installed on your iPad? If so, try accessing lds.org with one of those. That will help us determine if it's a browser issue.

User avatar
barkeraj
Church Employee
Church Employee
Posts: 130
Joined: Thu Nov 09, 2006 9:15 am
Location: Springville, UT

Re: Can't visit LDS.ORG on iPad 2!

Postby barkeraj » Tue Feb 10, 2015 7:51 am

Thanks for the detailed information. We heard some sporadic reports on this but couldn't reproduce it on an iPad 1, iPhone 4 and iPad 2. The exact version number will help.

sharpelectronics
New Member
Posts: 4
Joined: Tue Jun 25, 2013 8:35 pm

Re: Can't visit LDS.ORG on iPad 2!

Postby sharpelectronics » Wed Feb 11, 2015 11:22 pm

My iPad 2 is model is A1395 16GB Wi-Fi. I tried visiting lds.org with a different browser (I downloaded Dolphin since Chrome and Mercury require iOS 7.0 and I think 7.0 will crash my iPad) and I got the same result. LDS.org crashes as soon as the page loads.

User avatar
barkeraj
Church Employee
Church Employee
Posts: 130
Joined: Thu Nov 09, 2006 9:15 am
Location: Springville, UT

Re: Can't visit LDS.ORG on iPad 2!

Postby barkeraj » Thu Feb 12, 2015 7:58 am

On iOS you don't actually get a different browser. They all use Safari (webkit) behind the scenes, you just get a different skin on top of it essentially.

We were able to scrounge up a device with iOS 6 and are able to reproduce it. I know what the problem is, but am trying to figure out how to fix it without adversely affecting other browsers.

iOS 6 is technically not one of our supported browsers. We support the current browser plus one back of each type of popular browsers. That being said we also want to make sure that people can at least read the content on our site, we just don't guarantee it will be pretty or perfectly rendered. This fits into that category. Our solution will be to try to get the crashing to stop, but the resulting page won't be a perfect representation of what iOS 7 or 8 will see.

Chellerella
New Member
Posts: 2
Joined: Thu Feb 12, 2015 9:35 am

Re: Can't visit LDS.ORG on iPad 2!

Postby Chellerella » Thu Feb 12, 2015 9:40 am

Same problem. I can't wait to get lds.org back on my ipad2.:).

sharpelectronics
New Member
Posts: 4
Joined: Tue Jun 25, 2013 8:35 pm

Re: Can't visit LDS.ORG on iPad 2!

Postby sharpelectronics » Thu Feb 12, 2015 9:30 pm

Seems to be fixed! thanks

User avatar
barkeraj
Church Employee
Church Employee
Posts: 130
Joined: Thu Nov 09, 2006 9:15 am
Location: Springville, UT

Re: Can't visit LDS.ORG on iPad 2!

Postby barkeraj » Fri Feb 13, 2015 11:45 am

Yes, this should be fixed now. You may have to clear your cache if you are still seeing a crash. The browser sometimes crashes before it can get the updated file.

Again, this won't look perfect, but you can at least get to the site and navigate around.

User avatar
sbradshaw
Senior Member
Posts: 2484
Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
Contact:

Re: Can't visit LDS.ORG on iPad 2!

Postby sbradshaw » Fri Feb 13, 2015 1:22 pm

sharpelectronics wrote:require iOS 7.0 and I think 7.0 will crash my iPad

There were some problems on the iPad 2 when iOS 7 was first introduced, but those were fixed with iOS 7.1. I am running iOS 8.1.3 on my iPad 2 and it works great! I would recommend updating at least to iOS 7.1.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

Chellerella
New Member
Posts: 2
Joined: Thu Feb 12, 2015 9:35 am

Re: Can't visit LDS.ORG on iPad 2!

Postby Chellerella » Mon Feb 16, 2015 11:58 am

Thank you for fixing this!

:)


Return to “LDS.org Website”

Who is online

Users browsing this forum: No registered users and 1 guest