Staying "logged in"

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mevans
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Location: California, USA

Staying "logged in"

Postby mevans » Thu Jan 30, 2014 7:35 am

Over the last week or two, I've experienced problems on random lds.org pages with the particular page remembering that I'm logged in. Sometimes it just says "Sign In/Tools" in the upper right corner and other times it has my name instead of "Sign In".

When my name doesn't show up, then things like study tools don't work on the page, because it think's I'm not signed in. The page is https. If I click on "sign in" it just takes me back to the page (it doesn't ask me to sign in because it knows I am), but still doesn't show my name. Maybe I go back to the page later and it works.

In short, I'm always logged in, but some pages aren't completely aware of it. I've experienced occasional problems like this in the past, but it's happening rather frequently to me now.

Is anyone else experiencing such problems?

lajackson
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Re: Staying "logged in"

Postby lajackson » Thu Jan 30, 2014 10:29 am

Yes. If the page hiccups at all during the load, the header does not accurately reflect the proper status and heading. My workaround is to click on the Sign In button again, which usually fixes it.

I have noticed in the last few weeks that I sometimes have to click two or three times before I get the menu I should have when I am signed in. This is one of the reasons I keep direct links loaded as browser bookmarks to the leader functions I use most often. (And it is faster.)

mulrich1
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Joined: Sat Feb 15, 2014 2:02 pm

Re: Staying "logged in"

Postby mulrich1 » Sat Feb 15, 2014 2:11 pm

I would like to see lds.org go one step further and give me the option of staying logged in indefinitely. I don't know how long before the auto-loggout kicks in, but it seems like I'm constantly having to log back into my account while studying.
I understand that some users have access to sensitive information that needs added security, but my study notebook does not fall under that category. The study notebook functionality is much stronger on the churches mobile apps than on lds.org.

jdlessley
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Re: Staying "logged in"

Postby jdlessley » Sat Feb 15, 2014 7:00 pm

mulrich1 wrote:I would like to see lds.org go one step further and give me the option of staying logged in indefinitely.

The likelihood of that is quite remote considering the security issues.

mulrich1 wrote:I don't know how long before the auto-loggout kicks in, but it seems like I'm constantly having to log back into my account while studying.

Your sign-in cookie expires after 1 hour of inactivity. When your find yourself logged out after navigating to different pages on LDS.org this could be related to the HTTP vs HTTPS issue discussed in the Accessing LDS.org via HTTP signs you out in most cases thread.

mulrich1 wrote:I understand that some users have access to sensitive information that needs added security, but my study notebook does not fall under that category.

The Notes application uses the LDS Account credentialling and login program. That is the same for many other sites and applications that do have confidential information. The single signin feature of LDS Account not only signs you into Notes but those other sites and applications.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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