Help downloading training videos

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Help downloading training videos

Postby dixon2723 » Wed Apr 17, 2013 8:30 am

I am trying to download the World Wide training video "Strengthening the Family and the Church through the Priesthood" from When on my desk top, I click the download button, and nothing happens. No options, nothing.
When I try to download it to my iPad through the Gospel Library app, it isn't available.
I've gone through all the directions, step by step, with no success.
Any suggestions?

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Re: Help downloading training videos

Postby gregwanderson » Wed Apr 17, 2013 10:48 am

When I try accessing the videos at this page and I click on the download button a window opens allowing me the option to download a small, medium or large version of the file for the first video, "How to Use This Training." No problems. I'm not sure if the page uses Java scripts or whether some other plug-in on your browser isn't working correctly. But no trouble here. I'm using Safari at the moment. There have been reports that the church website doesn't play well with Internet Explorer.
Last edited by gregwanderson on Wed Apr 17, 2013 10:50 am, edited 1 time in total.

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Re: Help downloading training videos

Postby jdlessley » Wed Apr 17, 2013 10:50 am

There are ten videos in that training session. Which one were you trying to download? What desktop system are you using? What browser are you using?

I downloaded all three file sizes for the "Priesthood Keys" segment using my Windows XP system and Firefox. The only issue I had was the lack of a progress indicator to let me know when the download was complete. Without a download indicator I had to watch the temporary download file. Once it disappeared the download was complete. The large file, at 516 MB size, took around four minutes to download on my system and ISP provided connection speed.
JD Lessley
Have you tried finding your answer on the Help Center page or the LDSTech wiki?

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