LDS.Org Will NOT Stay Signed/Logged In

Discuss ideas and suggestions around the LDS.org website.
rcwso
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Joined: Fri Jan 11, 2013 7:00 am

LDS.Org Will NOT Stay Signed/Logged In

Postby rcwso » Sat Jan 12, 2013 7:43 am

Recently I have had a problem staying logged in to LDS.Org. I am using Safari as a browser.

I sign in at the top and begin searching and surfing the LDS.Org website. If I search for a topic or a conference talk or whatever once the search results come up I will now be logged out of LDS.Org. Not always but at times. Additionally, If I "right click" on any search result or link to a new section of LDS.Org to open in a new tab, the new tab with the new link always comes up with me logged out. At times I simply want to bookmark several talks or topics on the LDS.org site for my notes and journal study but I have to sign back in and then add the bookmark on EACH new tab.

Bottom line: as I am surfing and searching through LDS.Org I rarely stayed logged in throughout my experience. Especially when opening links in new tabs.

Is there a fix or something I am missing? This is very frustrating to have to log in each time I want to do something in a new tab.

Thanks.

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aebrown
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Location: Sandy, Utah

Re: LDS.Org Will NOT Stay Signed/Logged In

Postby aebrown » Sat Jan 12, 2013 10:39 am

I'm quite confident that what you are experiencing is a result of accessing LDS.org using HTTP (rather than HTTPS) when you are signed in. Doing that will immediately sign you out. For more details, see the topic Accessing LDS.org via HTTP signs you out in most cases, and particularly this post.

rcwso
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Joined: Fri Jan 11, 2013 7:00 am

Re: LDS.Org Will NOT Stay Signed/Logged In

Postby rcwso » Sat Jan 12, 2013 12:34 pm

When I initially sign in I am using the HTTPS site. Then when I right click and open in a new tab, the new tab opens in the HTTP site.

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aebrown
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Re: LDS.Org Will NOT Stay Signed/Logged In

Postby aebrown » Sat Jan 12, 2013 12:57 pm

rcwso wrote:When I initially sign in I am using the HTTPS site. Then when I right click and open in a new tab, the new tab opens in the HTTP site.

The key is figuring out how you're opening the new tab. You say you "right click and open in a new tab." I assume you mean that you are right clicking on a link that appears on some web page and choosing to open it in a new tab. If that link is an HTTP link (rather than HTTPS), then you'll be signed out. It doesn't matter whether you simply left click on the link and stay in your current tab, or right click and go to a new tab -- it's the process of following a link to an HTTP page on LDS.org that causes the problem.

Links on most LDS.org pages will preserve the protocol, so for example if you are signed in to LDS.org and reading President Monson's talk Consider the Blessings, then at the end of the talk you expand "Show References" and follow a link to 2 Nephi 2:25, you'll stay in HTTPS and all will be well.

But there may be PDFs (see this topic for an example), or links on other sites, or links from search engines, or bookmarks you've saved, which might use HTTP to access LDS.org. Following any of those links will sign you out.

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barkeraj
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Re: LDS.Org Will NOT Stay Signed/Logged In

Postby barkeraj » Mon Jan 14, 2013 10:54 am

We were doing some quiet testing during the past week of some search stuff we have been working on. It is possible that one of our test pages wasn't preserving the https. The test is over and everyone should be going back to the standard search as we review the results.

If this does happen again, please provide us a link of the search results page, and then tell us which result was causing the problem. This will help us track down the issue.


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