Tools menu automatically opening up after login... good or bad?

Discuss ideas and suggestions around the LDS.org website.

What do you think about the tools menu automatically popping up after login?

Love it - It helps me get where I want to go, thanks for the help!
7
12%
Like it - It occasionally helps me
8
14%
Eh - I could go either way
10
18%
Tolerate it - Rarely use it, but it bugs me
11
19%
Hate it - For the love of all that is good and holy, stop popping that thing up!!
21
37%
 
Total votes: 57

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barkeraj
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Tools menu automatically opening up after login... good or bad?

Postby barkeraj » Wed Dec 05, 2012 11:30 am

We were discussing this today about if it should stay or go. Thoughts?
Aaron Barker
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LisaAn
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Postby LisaAn » Wed Dec 05, 2012 12:22 pm

I don't mind that it pops when I first hit the page but then it won't go away!
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dannykos
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Postby dannykos » Wed Dec 05, 2012 12:58 pm

In my opinion a menu that needs to be forced open is either hiding things that should be more obvious to a visitor, or isn't well publicised enough. Might I suggest a 'what's new' popup like on the calendar etc - so that people can be notified of what they can find in there, and then given a chance to not show it again.

lajackson
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Postby lajackson » Wed Dec 05, 2012 1:19 pm

It saves one click if I just sign in and am going somewhere.

But if I selected my destination at first (instead of Sign In), and then was sent to sign in, there is no need for it to pop up again. In this case, it is a nuisance and causes an extra click (somewhere else on the page) to get rid of it.

And if I click on the wrong place on the page to get rid of the drop down menu, I go somewhere else I did not intend to go, and have to click my way back to where I wanted to land in the first place. And usually the back button does not take me where I came from, so then I wind up starting over at the home page and drilling down again.

lewisj3
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Postby lewisj3 » Wed Dec 05, 2012 1:45 pm

It is confusing to me why the menu opens when it is not something that I clicked on. It clutters up the page with information that I don't find particularly useful. When you log into the website on a mobile device the menu is a problem to try and navigate around. At best it's a distraction, at worst it is a obstacle for customers to try and navigate around.

russellhltn
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Postby russellhltn » Wed Dec 05, 2012 1:49 pm

lajackson wrote:But if I selected my destination at first (instead of Sign In), and then was sent to sign in, there is no need for it to pop up again. In this case, it is a nuisance and causes an extra click (somewhere else on the page) to get rid of it.


I'd agree with that.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

mevans
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Postby mevans » Sat Dec 08, 2012 7:29 am

When I first started seeing this behavior, my thought was that it's a bug in the code causing it to pop up. After it stuck around for so long, it made me think that it's the church's marketing campaign to get members to use the Tools. I know what's there and I find it to be a nuisance. However, I could see it being helpful to some people to help them realize there are tools and features that might be useful to them. What I don't know is if it actually serves that purpose for people who aren't familiar with the tools menu. The demographic of people who see and participate in this poll is likely skewed toward people who are more familiar with the church's tools than the average church member.

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aebrown
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Postby aebrown » Sat Dec 08, 2012 7:33 am

lajackson wrote:It saves one click if I just sign in and am going somewhere.

But if I selected my destination at first (instead of Sign In), and then was sent to sign in, there is no need for it to pop up again. In this case, it is a nuisance and causes an extra click (somewhere else on the page) to get rid of it.


I also agree with this -- good analysis. If I simply sign in, I find it useful (or at least not bothersome). But when I have selected a destination and am required to sign in on the way to that destination, it is simply an annoyance.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

russellhltn
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Postby russellhltn » Sat Dec 08, 2012 11:38 am

My suggestion: continue current behavior on the lds.org main page. Discontinue it on all others (since we're likely at our destination).
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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barkeraj
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Re: Tools menu automatically opening up after login... good

Postby barkeraj » Fri Mar 29, 2013 4:00 pm

At long last we have removed this. Bask in the glory of your lack of popups.

If you appreciated this move, let us know in the feedback. It was a hard fought battle, so please let us know if it was the right move :)


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