Website Down Message

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failproof
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Website Down Message

Postby failproof » Sun Oct 21, 2012 11:07 am

Not for the first time on a sunday morning, when trying to get to the calendar, and the directory, I am getting redirected to http://outofservice.lds.org/ which displays the message "This Web site is down for maintenance". Maps isn't loading completely and a return to the directory later loaded the page framework, but gave me a message that the data was not available at this time.

My first thought was that Sunday morning is a bad time for a maintenance on a church website for a couple of reasons, including that it is probably the time the site is going to get used the most.

Upon further reflection my guess is that this wasn't really a maintenance, it's just where the page gets redirected by default if it is down, whether it is a maintenance or a problem or whatever.

Since I've seen this on more than one Sunday morning, it begs the question - Is there a load issue going on here where the servers can't handle the load on Sunday morning, or is there really a maintenance going on which might be better scheduled for a better time?

russellhltn
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Postby russellhltn » Sun Oct 21, 2012 11:10 am

The "maintenance" page comes up any time a server's response time falls below a certain level.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

failproof
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Postby failproof » Sun Oct 21, 2012 11:21 am

So as I guessed, not really a maintenance, but again, does that mean that there is a load issue that needs to be addressed? Being a Sunday morning when I would assume none of the church employees are working, do they even know it is an issue?

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aebrown
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Postby aebrown » Sun Oct 21, 2012 11:28 am

failproof wrote:So as I guessed, not really a maintenance, but again, does that mean that there is a load issue that needs to be addressed? Being a Sunday morning when I would assume none of the church employees are working, do they even know it is an issue?


I'm sure they know; such an occurrence would be reported by server monitoring systems and logged in the server logs.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

aclawson
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Postby aclawson » Sun Oct 21, 2012 3:35 pm

It was partially up for awhile, now back down again. I also notice that I can't sync LDS tools

jdlessley
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Postby jdlessley » Sun Oct 21, 2012 4:43 pm

LDS Tools gets data from several servers. Right now the server(s) for the Directory is(are) returning a website down for maintenance message.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

mevans
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Postby mevans » Mon Oct 22, 2012 1:30 pm

failproof wrote:Not for the first time on a sunday morning, when trying to get to the calendar, and the directory, I am getting redirected to http://outofservice.lds.org/ which displays the message "This Web site is down for maintenance".


I didn't get the out of service message, but yesterday during church there were certainly problems with many of the online tools (I was using a web browser on my laptop, not a mobile app). I gave up trying to use them.


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