Sign On not saving password

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kbtuttle
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Joined: Sat Feb 11, 2012 8:28 am

Sign On not saving password

Postby kbtuttle » Tue Sep 18, 2012 9:17 pm

Hi there,

Just this past week I noticed a different LDS Account sign on page in my chrome browser. It doesn't appear to be saving my password like it did in the past. Is this a new feature? I have auto-save enabled and it is not prompting me either. It is rather annoying to have to sign on after inactivity or at various points through out the day---I have kids ya know!
Thanks for any help...

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aebrown
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Postby aebrown » Tue Sep 18, 2012 9:35 pm

The new sign in page is an intentional change, and appears in all browsers.

The auto-complete feature of the browser has been disabled for that page as a security provision. See the thread LDS.ORG Auto-complete Disabled?
Questions that can benefit the larger community should be asked in a public forum, not a private message.

kbtuttle
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Joined: Sat Feb 11, 2012 8:28 am

Postby kbtuttle » Tue Sep 18, 2012 10:09 pm

Well I found a way to solve my problem. After I signed in, I went to Account Settings under the Tools tab. It prompted me to log in again (different screen than the initial Sign In page). If you do not sign out of this page and re-enter lds.org it will appear that you have signed out. But, once you click "Sign In", it automatically signs you in (no password or user name necessary). As long as you do not click the sign out link, it seems to remember your information the next time you visit the site. You always do need to hit the Sign In tab.
Please note* this may cause a security concern for some people. Always click Sign Out if you are on a public computer or prefer to maintain privacy.

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aebrown
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Postby aebrown » Wed Sep 19, 2012 5:01 am

kbtuttle wrote:Well I found a way to solve my problem. After I signed in, I went to Account Settings under the Tools tab. It prompted me to log in again (different screen than the initial Sign In page). If you do not sign out of this page and re-enter lds.org it will appear that you have signed out. But, once you click "Sign In", it automatically signs you in (no password or user name necessary). As long as you do not click the sign out link, it seems to remember your information the next time you visit the site. You always do need to hit the Sign In tab.


Personally, I'm skeptical about whether this technique actually works after enough time has elapsed that the session actually has expired. But even if it does, I think you're just running into a temporary artifact of the transition between the old and new header (similar to what is reported in this post) and this exceptional behavior will be fixed soon.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

bayless
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Joined: Mon Oct 15, 2012 6:56 am

Auto Sign In

Postby bayless » Mon Oct 15, 2012 7:50 am

kbtuttle wrote:Hi there,

Just this past week I noticed a different LDS Account sign on page in my chrome browser. It doesn't appear to be saving my password like it did in the past. Is this a new feature? I have auto-save enabled and it is not prompting me either. It is rather annoying to have to sign on after inactivity or at various points through out the day---I have kids ya know!
Thanks for any help...


The new sign in screen was remembering my user/password just fine for months then when I had to change my password it didn't ask if it should remember the new one, but it was still remembering the old one. Family Search remembers the new one, even without the "Remember me for 2 weeks" selected. Can anyone help with a way to get it to remember?

jdlessley
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Postby jdlessley » Mon Oct 15, 2012 11:12 am

Delete the cookies in your browser. If you can identify the specific cookies related to LDS Account then you would not have to delete all the cookies, just those and delete them.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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