Sign In menu issue for Firefox

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jdlessley
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Sign In menu issue for Firefox

Postby jdlessley » Wed Sep 05, 2012 12:30 pm

The LDS.org sign in menu and title does not change after signing in. Sign in is successful as noted when an application title is clicked and the application opens and shows as signed in and not opening the LDS Account sign in page. To get the "[User Name]/Tools" menu requires a tab reload.

This is an issue only for Firefox. I do not see this in IE8 or Chrome.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

jdlessley
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Postby jdlessley » Wed Sep 05, 2012 1:19 pm

This issue appears to now be fixed.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

TinMan
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Postby TinMan » Wed Sep 05, 2012 1:26 pm

I believe it is intermittent. I have noticed it off an on for a few weeks.

jdlessley
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Postby jdlessley » Wed Sep 05, 2012 1:40 pm

I reported it only because I had seen it since yesterday afternoon. I figured that it was time to report it.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

jdlessley
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Postby jdlessley » Thu Sep 06, 2012 11:06 am

The issue is back again. I can't find anything on the user end that affects the behavior. I have cleared the browser cache and deleted all cookies with no affect.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

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aebrown
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Postby aebrown » Thu Sep 06, 2012 1:55 pm

jdlessley wrote:The issue is back again. I can't find anything on the user end that affects the behavior. I have cleared the browser cache and deleted all cookies with no affect.


I'm curious how you're signing in. Are you:

  • Clicking the "Sign In/Tools" link on the LDS.org home page and then clicking the "Sign In" button on the dropdown?
  • Clicking the "Sign In/Tools" link on LDS.org and then clicking one of the applications (e.g., Calendar), which then brings up the Sign In page? In this case, you will land on some other LDS.org page after signing in.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

jdlessley
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Joined: Sun Mar 16, 2008 11:30 pm
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Postby jdlessley » Thu Sep 06, 2012 5:44 pm

Clicking the "Sign In/Tools" link on the LDS.org home page and then clicking the "Sign In" button on the dropdown.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

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aebrown
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Postby aebrown » Thu Sep 06, 2012 8:59 pm

jdlessley wrote:Clicking the "Sign In/Tools" link on the LDS.org home page and then clicking the "Sign In" button on the dropdown.


Well, I use Firefox as well, and I very often sign in that exact way. But I've never seen the problem you describe. I don't have any theories as to what would be different in your case, since you've already taken all the steps I would have suggested.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

jdlessley
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Posts: 6526
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Location: USA, TX

Postby jdlessley » Thu Sep 06, 2012 10:54 pm

The issue is really quite unpredictable as to when it is going to behave that way. One session after I last posted things were working correctly. I just now checked and the issue is back, again!
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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