Problems with Sign In/Tools Menu

Discuss ideas and suggestions around the LDS.org website.
wertdl
Church Employee
Church Employee
Posts: 91
Joined: Wed May 18, 2011 4:45 pm

Problems with Sign In/Tools Menu

Postby wertdl » Sat Aug 04, 2012 11:38 am

There have been some changes recently to the LDS.org website. I like the changes, and appreciate the work you're doing.

When I open my browser (Google Chrome) for the first time, and go to lds.org, the Sign In/Tools menu does not work as follows:

1. All of the links for the various tools are incomplete, except for FIR and PB Request (e.g.: the URL for Notes and Journal is <http://study-tools/folders?lang=eng>)

2. If I click Sign In/Tools, the website refreshes.

3. Once the site refreshes, the entire menu becomes functional.

russellhltn
Community Administrator
Posts: 20721
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Sat Aug 04, 2012 11:49 am

I see the same thing in Chrome. It works fine in IE9.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdlessley
Community Moderators
Posts: 6522
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Postby jdlessley » Sat Aug 04, 2012 1:31 pm

This same issue occurred for a couple of hours on Friday on IE8 & Firefox. I just checked Chrome and it works fine for me. They may have corrected it for Chrome also since it was reported a couple hours ago.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

russellhltn
Community Administrator
Posts: 20721
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Sat Aug 04, 2012 2:08 pm

jdlessley wrote:I just checked Chrome and it works fine for me. They may have corrected it for Chrome also since it was reported a couple hours ago.


Confirmed. I'm no longer seeing the problem on the same machine.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

User avatar
Chrisrpeterson
New Member
Posts: 20
Joined: Wed Jun 13, 2007 9:33 pm
Location: Nampa, ID
Contact:

Postby Chrisrpeterson » Mon Aug 06, 2012 11:20 am

I just had it happen to me. Chrome doesn't work, Firefox is fine. I removed cookies from chrome, still had same issue.
--
Chris Peterson
chrisrpeterson@gmail.com

User avatar
aebrown
Community Administrator
Posts: 14685
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Postby aebrown » Mon Aug 06, 2012 11:37 am

Chrisrpeterson wrote:I just had it happen to me. Chrome doesn't work, Firefox is fine. I removed cookies from chrome, still had same issue.


You also need to empty your cache (ctrl+shift+Delete, make sure "Empty the cache" is checked and "from the beginning of time" is selected). Then refresh your page (ctrl+shift+R) and it should work. I say "should" because I'm still getting inconsistent results with Chrome. Sometimes doing the above fixes the problem, but sometimes I still get the broken links.

UPDATE: The links on the Sign In menu do seem to be working consistently correctly now with Chrome, now that I have cleared my cache. I did close Chrome in the meantime; I'm not sure if that was a factor or not.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

User avatar
Chrisrpeterson
New Member
Posts: 20
Joined: Wed Jun 13, 2007 9:33 pm
Location: Nampa, ID
Contact:

Postby Chrisrpeterson » Mon Aug 06, 2012 11:55 am

That worked. Thanks
--

Chris Peterson

chrisrpeterson@gmail.com

User avatar
barkeraj
Church Employee
Church Employee
Posts: 130
Joined: Thu Nov 09, 2006 9:15 am
Location: Springville, UT

Postby barkeraj » Mon Aug 06, 2012 1:30 pm

This is on our list. This is a server side issue, not a client side one. So clearing cache *shouldn't* have any influence on the outcome. Just luck of the draw as to if it is occurring at that microsecond you are hitting refresh.
Aaron Barker
Front-end Development Lead for LDS.org (content portions, not apps) and Ward Executive Secretary.

User avatar
johnshaw
Senior Member
Posts: 1833
Joined: Fri Jan 19, 2007 1:55 pm
Location: Syracuse, UT

Postby johnshaw » Tue Aug 07, 2012 5:02 am

Aaron,

I'm going to send a private message about this but in case you don't check those, you might want to consider changing the message you are sending 'As an employee of the church' in the signature you have. I'm pretty sure you are not intending the message, but it is there.


Return to “LDS.org Website”

Who is online

Users browsing this forum: No registered users and 1 guest