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Cannot log in to forum (but can log into everything else on LDSTech)
Posted: Wed Oct 19, 2011 10:30 am
by jennatherton
Hello,
I am posting from my wife's account because I cannot login with my own. Several months ago I tried to use the forum registration to create my account because I did not see the warning advising against that. Please let me know what needs to be done. The account name is jalanatherton.
Thank you,
Alan
Posted: Wed Oct 19, 2011 11:48 am
by russellhltn
jennatherton wrote:The account name is jalanatherton.
I find nothing under that name. I'd see it if it were "in progress" or banned.
I'd suggest trying again, making sure you use your LDS Account.
Posted: Wed Oct 19, 2011 12:15 pm
by jennatherton
Thanks for responding.
I just tried again (with my LDS account, yes), and got the same result. What happens is the redirect page comes up, where it says "Thank you for logging in, <username>." except in my case there is just a space where the username should be, like this, "Thank you for logging in, ." I am redirected to the forum, and it is as if I did not log in (the upper bar for account settings and such has the login/password boxes).
My LDS account username was originally cycletronic, but I changed it as an attempt to fix the problem and to be more consistent with other accounts.
Posted: Wed Oct 19, 2011 12:30 pm
by russellhltn
jennatherton wrote:My LDS account username was originally cycletronic, but I changed it as an attempt to fix the problem and to be more consistent with other accounts.
No dice there either. Can you PM me your email address so I can try to find it that way?
Posted: Wed Oct 19, 2011 1:52 pm
by russellhltn
Nada. I'd think having nothing would be an advantage. You should be able to log in with your current LDS Account and it will create one for you - the same way you just did with your wife's account. I can't find any "leftover" that could be causing any grief.
Can you go to
ldsaccount.lds.org and check that both "user name" and "display name" is filled in?
Posted: Wed Oct 19, 2011 2:00 pm
by jalanatherton
My display name and username are filled in, but I noticed that my email address as in ldsaccount is different than what I sent you, it has a + in it. The plus is for filtering purposes, in case someone here doesn't know.
So, I just tried removing the + in the email address, and it worked. So the problem is resolved in my case. No + allowed in the email address.
Thanks again for your support.
Posted: Wed Oct 19, 2011 2:10 pm
by russellhltn
jalanatherton wrote:No + allowed in the email address.
Thanks for the feedback. Good to know.