Unable to change email address; error states password is incorrect

Having a problem with the Forum, Wiki, Jira or other aspect of tech.lds.org? This is the place.
marvinhenry
New Member
Posts: 3
Joined: Sun Nov 11, 2012 5:01 am

Unable to change email address; error states password is incorrect

Postby marvinhenry » Mon Dec 10, 2012 3:53 am

On the preferences page there is a link to this page:

https://tech.lds.org/wiki/Special:ChangeEmail

When I go there and enter my new email address and current ldsaccount password and click the "change email" button, I am give an error that states my password is incorrect.

I've tried it several times so I'm pretty sure I've entered my password correct.

User avatar
aebrown
Community Administrator
Posts: 14690
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Postby aebrown » Mon Dec 10, 2012 5:53 am

marvinhenry wrote:On the preferences page there is a link to this page:

https://tech.lds.org/wiki/Special:ChangeEmail

When I go there and enter my new email address and current ldsaccount password and click the "change email" button, I am give an error that states my password is incorrect.

I've tried it several times so I'm pretty sure I've entered my password correct.


That page should probably have been disabled. The way LDS Account is integrated into the LDSTech wiki, there's not supposed to be any way to change your email address on the wiki itself. Instead, you just need to go to ldsaccount.lds.org and use the regular LDS Account process for changing your email address. Then the wiki will use your updated LDS Account email address.
Questions that can benefit the larger community should be asked in a public forum, not a private message.


Return to “Help with tech.lds.org”

Who is online

Users browsing this forum: No registered users and 1 guest