@ldschurch.org mail on our Cellphone or tablet

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marcelkolob
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@ldschurch.org mail on our Cellphone or tablet

Postby marcelkolob » Fri Mar 17, 2017 6:52 am

Hi dearest Lds IT !

We are several members working for the Temple in France and we would like to know how to setup our @ldschurch.org mail on our cellphones.

Can you please give us the necessary exchange settings?

Otherwise we have to log on our computers in order to access to our emails.

I searched everywhere in the net and I haven't found anything yet.
Please please help us ;) ;)

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sbradshaw
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Re: @ldschurch.org mail on our Cellphone or tablet

Postby sbradshaw » Fri Mar 17, 2017 9:53 am

Hi! What kind of phones are you using (Android, iPhone, Windows Phone)?
What email program do you use on your phones (Apple Mail, Gmail, Outlook)?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

marcelkolob
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Re: @ldschurch.org mail on our Cellphone or tablet

Postby marcelkolob » Fri Mar 17, 2017 4:11 pm

Hi Samuel thank you sooo much for your kind reply!
We are using iphones and Samsung devices.
The email programs we use are Apple mail and Android default mail program (both enable Exchange accounts).
Merci beaucoup !! (Thank you very much in French)

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sbradshaw
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Re: @ldschurch.org mail on our Cellphone or tablet

Postby sbradshaw » Fri Mar 17, 2017 5:12 pm

De rien !

When setting up your account, this is the information you'll need to use:
Username: Your email address, including "@ldschurch.org".
Password: The password you use to log into your email (this might be the same as your LDS Account password).
Server: outlook.office365.com

This article explains how to add an Exchange account on iOS: Set up email using the iOS Mail app > Exchange
En français : Configurer la messagerie à l’aide de l’application de messagerie iOS > Exchange

This article explains how to add an Exchange account on Android: Set up email in Android email app > Samsung Email app
En français : Configurer la messagerie électronique dans l’application de messagerie Android > Application de messagerie électronique Samsung
Samuel Bradshaw • If you desire to serve God, you are called to the work.

marcelkolob
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Re: @ldschurch.org mail on our Cellphone or tablet

Postby marcelkolob » Fri Mar 17, 2017 10:10 pm

Merci beaucoup Samuel!

The settings you explained are the same than these of my chief who is using an iPhone. His mailbox works perfectly.

But these settings are not working with my @ldschurch account on my iPhone. When I enter the server, username and password and when I click next it says "couldn't verify your account settings" (if I translated correctly from French ;)

Maybe I need an authorization to set my email account on my personal iPhone (such as an enrollment of my iPhone?)

If you need to crosstest our accounts, here are our usernames:
Ttshinemu (my chief)
Mpopp (mine)

Bonne chance Samuel ! :)

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sbradshaw
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Re: @ldschurch.org mail on our Cellphone or tablet

Postby sbradshaw » Sun Mar 19, 2017 5:02 pm

Do you know if you have two-factor authentication enabled on your account? You could try some of the settings on this page to make sure two-factor authentication is set up properly for your phone:
https://account.activedirectory.windowsazure.com/AppPasswords.aspx

I'm not able to look at your accounts specifically (I'm just a user, I'm not an administrator).
Samuel Bradshaw • If you desire to serve God, you are called to the work.

marcelkolob
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Re: @ldschurch.org mail on our Cellphone or tablet

Postby marcelkolob » Mon Mar 20, 2017 8:37 am

No I have not a two-factor authentification for my lds account.
Lol I thought you were an admin ;) ;) ;)
Let me try to contact the LDS IT by phone and I'll let you know.

marcelkolob
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Re: @ldschurch.org mail on our Cellphone or tablet

Postby marcelkolob » Tue Mar 28, 2017 10:31 pm

I called the LDS IT and here is the answer:

Email: "yourLDSusername"@ldschurch.org

Server: Mail.ldschurch.org
Or: Outlook.office365.com

Domain: ldschurch.org

Username: "your LDS username"@ldschurch.org
Password: "your LDS account password

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sbradshaw
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Re: @ldschurch.org mail on our Cellphone or tablet

Postby sbradshaw » Wed Mar 29, 2017 9:27 am

Great! Thanks for posting the solution.
Samuel Bradshaw • If you desire to serve God, you are called to the work.


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