WISE: Possible Link Issues or User Error

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JeffreyAllenPrice
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WISE: Possible Link Issues or User Error

Postby JeffreyAllenPrice » Mon Jan 28, 2013 9:36 pm

I have a High Councilor (over Seminary and Institute) and he is hearing reports of instructors in our stake unable to access the church's W.I.S.E. section of it's webiste. I've tried to access the system and have been unable to enter. Is W.I.S.E. just for Institute instructors (I believe they are not having trouble accessing W.I.S.E.)? Or is it generally accessible by Seminary and Institute instructors? Or should everyone have access to it? From what I gather it is just for Institute instructors. The seminary instructors get the eternal sign-in loop when trying to access W.I.S.E.

Can someone point me to a document/link which I can read up more about W.I.S.E.?

I've double checked that all of the MLS links are real MLS links and not custom links. So if Seminary instructors should be able to access this is not the issue. I appreciate your help. I apologize if my entry does not make sense (I'm ready to go to bed).

lajackson
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Re: WISE: Possible Link Issues or User Error

Postby lajackson » Mon Jan 28, 2013 9:46 pm

Our stake Seminary and Institute instructors all have access to the WISE system. To get it, the CES Supervisor had to do something to manually give it to them. They were not able to access it until CES turned them on. He asked for two pieces of information, one being their LDS Account Sign In name (just the sign in, not the password). He came back and asked for something else, too. I do not remember what.

Other than that, I am not aware of exactly how it works.

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pete.arnett
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Location: Sunny South Florida, USA

WISE: Possible Link Issues or User Error

Postby pete.arnett » Mon Apr 01, 2013 10:12 am

Working on an issue for a teacher using a MAC that will not work with WISE
Note: I am not an official S&I teacher
Trying to login to WISE (https://wise.ldschurch.org) and get the following message on Chrome and FireFox, IE 9 never returns
"This webpage has a redirect loop
The webpage at https://wise.ldschurch.org/Program.aspx has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer."

Get a similar type of message when using an Apple iPad 4 with Safari

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pete.arnett
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Joined: Thu Dec 23, 2010 7:33 am
Location: Sunny South Florida, USA

Re: WISE: Possible Link Issues or User Error

Postby pete.arnett » Thu Apr 04, 2013 11:11 am

The resolution is to use FireFox or Chrome browsers on a MAC


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