Webcast Communicator will not find the Internet???

Conversations around originating a webcast for conference, including cameras and mixers.
jegbert
New Member
Posts: 9
Joined: Fri Mar 11, 2011 1:00 pm

Webcast Communicator will not find the Internet???

Postby jegbert » Sun Nov 13, 2011 7:28 am

Last night, I broadcast the Adult Session of our Stake Conference to another building in our Stake, not a problem, worked great.

This morning (Sunday, Nov. 13th) I am trying to broadcast our Leadership session to another chapel, the webcast communicator will NOT find our Internet connection or get an IP address. I have tested the ethernet cable. Plugging that cable into another computer works great, I get an IP full web access, everything. The Internet to our building is working fine.

I've shutdown and restarted the Webcast Communicator (3x), but it will not connect to the Internet. NOTHING has changed in our setup in the last 9 hours when it was working just fine.

Any ideas or support would be very appreciated!

Thanks!

rpyne
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Posts: 227
Joined: Fri Jan 19, 2007 1:13 pm
Location: Provo, Utah, USA

Postby rpyne » Sun Nov 13, 2011 9:40 am

Have you reset the firewall/router?

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pete.arnett
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Posts: 234
Joined: Thu Dec 23, 2010 7:33 am
Location: Sunny South Florida, USA

Postby pete.arnett » Sun Nov 13, 2011 12:16 pm

Your IP address have all been given out
On Monday you can contact LDS IT support and they can increase the DHCP range

Because, as you know, smart phones, (setup for LDS Access), acquired a network address when you enter the meetinghouse and the network address will not be released until at least four (4) hours after you leave the meetinghouse

Webcast Communicator requires DHCP provided IP address

Short term - (use only with permission) connect the Webcast Communicator directly to the modem
Thanks,
:cool:Your Fellow Member,
Pete Arnett
Sunny South Florida, USA


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