How to get Webcast Communicator repaired?

Conversations around originating a webcast for conference, including cameras and mixers.
DeeGardiner
New Member
Posts: 22
Joined: Sun Aug 03, 2008 8:45 pm

How to get Webcast Communicator repaired?

Postby DeeGardiner » Sat Dec 04, 2010 8:59 pm

How do I get our Webcast Communicator repaired? Our line-in died about 10 minutes into our broadcast. About 2 minutes prior to the end of the broadcast we found a work around by using the microphone input jack. The sound quality was okay, which surprised me, but at least it worked.

Who do I contact to get the unit repaired?

It was a very frustrating experience since the webcast support experts are not available Saturday evening or Sunday morning - which is when stake conference occurs. The Global Support personnel did their best to help, but the problem was out of their experience realm. This seems like a major problem to me.

starkjs
Church Employee
Church Employee
Posts: 70
Joined: Wed Jul 15, 2009 2:34 pm
Location: USA

Postby starkjs » Tue Dec 14, 2010 10:34 am

Please contact the Global Service Desk at 801-240-4357.


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