Webcast Communicator Firmware or Tech Support

Conversations around originating a webcast for conference, including cameras and mixers.
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Location: Eagle, Idaho

Webcast Communicator Firmware or Tech Support

Postby lynnwatson-p40 » Wed Jan 27, 2010 11:52 am

Hi all,

In principle, the WCC box works quite well for us. Certainly much better than our previous multiple slingbox approach.

Recently we've found severe problems with audio quality. In parallel with putting oscilloscopes on the in audio-in and evaluating the source sound quality, I'd like to talk to someone who knows about the WCC.

Is there a tech-support person? Is there a F/W upgrade (currently at: Version 1.1, Build: 03032009)?

Thanks in advance for any pointers.

Having done mult-broadcasts for 15 years, I'm' happy to talk to anyone who has questions.

Lynn Watson
Eagle, ID
If not now, when?

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Postby mfmohlma » Wed Jan 27, 2010 1:34 pm

I'm pretty sure you'll get good support by calling the Global Service Desk as specified here.

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