Receiving image zoomed in

Using the Church Webcasting System, YouTube, etc. Including cameras and mixers.
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jadiegiorgis
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Posts: 2
Joined: Wed Jul 26, 2017 10:01 pm

Receiving image zoomed in

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Post by jadiegiorgis »

We had an issue this weekend for a webcast I have not experienced previously. The video image on the receiving images was zoomed in to only show the left 35% to 40% of the image. On the sending end everything appeared correctly.

Setup:
- VidiU Encoder
- Sony HD Video Recording HDRCX405 Handycam Camcorder output to HDMI splitter
- From splitter we feed the image to the VidiU encoder, a projector for the cultural hall, and to the satellite system to feed to all the exterior rooms in the Stake Center.
- Settings were the same we have used for all other broadcasts: 16:9 ratio, Medium quality (I know we can go higher quality and will do so for future broadcasts).

Has anyone seen this issue and if so, what can we do to fix/prevent this issue from occurring again?
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