Receiving image zoomed in

Conversations around originating a webcast for conference, including cameras and mixers.
jadiegiorgis
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Joined: Wed Jul 26, 2017 9:01 pm

Receiving image zoomed in

Postby jadiegiorgis » Mon Aug 21, 2017 8:23 am

We had an issue this weekend for a webcast I have not experienced previously. The video image on the receiving images was zoomed in to only show the left 35% to 40% of the image. On the sending end everything appeared correctly.

Setup:
- VidiU Encoder
- Sony HD Video Recording HDRCX405 Handycam Camcorder output to HDMI splitter
- From splitter we feed the image to the VidiU encoder, a projector for the cultural hall, and to the satellite system to feed to all the exterior rooms in the Stake Center.
- Settings were the same we have used for all other broadcasts: 16:9 ratio, Medium quality (I know we can go higher quality and will do so for future broadcasts).

Has anyone seen this issue and if so, what can we do to fix/prevent this issue from occurring again?

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