VidiU Version 2.4.8 is bad

Conversations around originating a webcast for conference, including cameras and mixers.
rannthal
Church Employee
Church Employee
Posts: 122
Joined: Mon Jun 09, 2014 1:41 pm

VidiU Version 2.4.8 is bad

Postby rannthal » Wed Mar 22, 2017 1:45 pm

The VidiU version 2.4.8 is bad. It does not provide the correct receive rate stat of the broadcasting site. The streaming works properly, but the receive rate stat that it provides is faulty and is well below the correct receive rate that is using.

Version 2.4.7 is the latest working version.

For those who have updated to 2.4.8 or those who need to update to 2.4.7, then it can be downloaded from the Teradek site found here: http://teradek.com/pages/downloads.

Instructions for downloading and installing Teradek software versions.
1. Go to the website and select "VidiU & VidiU Mini"
2. Click the "Show Previous Versions" button
3. Click the download button for firmware version 2.4.7
4. On a turned on VidiU, use the GUI of the VidiU by bringing up a browser in the computer which is connected to the same network as the VidiU. Enter in the IP Address of the VidiU that can be found by navigating to the Network Settings on the VidiU box itself. (For more information on navigating the VidiU box, go here: https://www.lds.org/help/support/vidiu-setup-guide?lang=eng.)
5. In the GUI, click the "Settings" button found in the upper right corner.
6. Click the 'System" box.
7. in the Firmware Upgrade section, browse to the place where the VidiU firmware was downloaded and click the Upgrade button.

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Biggles
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Location: Watford, England

Re: VidiU Version 2.4.8 is bad

Postby Biggles » Mon Apr 03, 2017 1:40 pm

Teradek have just released version 2.4.9 is it safe to use?

rannthal
Church Employee
Church Employee
Posts: 122
Joined: Mon Jun 09, 2014 1:41 pm

Re: VidiU Version 2.4.8 is bad

Postby rannthal » Tue Apr 04, 2017 10:56 am

Version 2.4.9 shows the same things as did 2.4.8.

We are in contact with Teradek in trying to resolve the issue.

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Biggles
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Location: Watford, England

Re: VidiU Version 2.4.8 is bad

Postby Biggles » Sun Jul 09, 2017 2:35 am

rannthal wrote:Version 2.4.9 shows the same things as did 2.4.8.

We are in contact with Teradek in trying to resolve the issue.

Has the firmware issue been resolved now?

The warning notification, on the portal website, is no longer displayed.

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Biggles
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Posts: 1036
Joined: Tue May 27, 2008 4:14 am
Location: Watford, England

Re: VidiU Version 2.4.8 is bad

Postby Biggles » Fri Jul 14, 2017 1:39 pm

I see the warning message has now reappeared!


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