Tech Forum

During the adult session tonight we did a dry run in final preparation for tomorrow's stake conference. Overall, the new streaming did well. Except one location. It went to buffering and then upon refreshing, the URL never allowed them to continue the stream. Other locations were not affected.

The problem building were also receiving the stream very well, the assistant was giving feedback on video and audio. Then they buffered. After a few minutes, when the stream didn't come back, the assistant refreshed the URL. No luck. They were presented with a “MediaFailed” event. This kept happening until the end of the meeting. They tried different browsers, too, with the same effect.

Any ideas what went wrong?

Without any tests showing that your internet connection was still up and running, it would be guess work.

I'd also look into what ISP was used. If it's via 4G, the video might have hit a limit for data, or else the site got busy and could no longer support that rate.

Go back to the portal and look at the logs for each receiving site, may also pick up some info there.

Thanks for the suggestions.

I went back to the log an discovered the site that had issues had this series of log messages from the moment the site went down until the end of the broadcast. It seems the server stopped sending media or began refusing to return media for this site.

The site still had Internet, albeit low bandwidth relative to our other buildings.

Please advise what type of device was being used at the bad location
...Cabled or wireless, vendor, model, memory size, and OS of the Windows device used
Also, at the sending location what type of software and device were you using