Webcasting Troubleshooting Guide
Posted: Thu Mar 01, 2012 7:54 am
I'm trying to put together a short troubleshooting guide to send to any remote stakes/buildings/people who attempt to connect to the webcast feeds we originate from our building. I want to include some basic, common troubleshooting steps based on problems that are commonly seen.
Can you all help me flesh out the content? Here's what I have so far:
Basic troubleshooting steps:
Before the broadcast:
1. Make sure you are running the latest version of Microsoft Windows Media Player
2. Make sure you have a wired connection to your church router.
3. Unplug the any wireless access points from your system in order to preserve the bandwidth for the broadcast.
4. Do a speed test using speedtest.lds.org. Pay special attention to both downstream speed and latency number. (need numbers here that are ideal for a "high" broadcast)
If:
- You hear audio but see no video
- You hear audio but the video is choppy
Close the stream and reconnect. See if you see any difference.
If the problem persists after 2-3 reconnects, inform the originating building to see if others are having the same issue and the webcast needs to be restarted.
If:
- You cannot connect to the stream. (you get an error from Windows Media Player)
Check the URL you are using to make sure it is valid.
Ensure the webcast has started on the originating side. You will not be able to connect until the webcast has been started by the originating stake.
What other common problems and common resolutions do you see?
Can you all help me flesh out the content? Here's what I have so far:
Basic troubleshooting steps:
Before the broadcast:
1. Make sure you are running the latest version of Microsoft Windows Media Player
2. Make sure you have a wired connection to your church router.
3. Unplug the any wireless access points from your system in order to preserve the bandwidth for the broadcast.
4. Do a speed test using speedtest.lds.org. Pay special attention to both downstream speed and latency number. (need numbers here that are ideal for a "high" broadcast)
If:
- You hear audio but see no video
- You hear audio but the video is choppy
Close the stream and reconnect. See if you see any difference.
If the problem persists after 2-3 reconnects, inform the originating building to see if others are having the same issue and the webcast needs to be restarted.
If:
- You cannot connect to the stream. (you get an error from Windows Media Player)
Check the URL you are using to make sure it is valid.
Ensure the webcast has started on the originating side. You will not be able to connect until the webcast has been started by the originating stake.
What other common problems and common resolutions do you see?