MLS Error when access HT/VT and certain membership changes
Posted: Mon Feb 07, 2011 8:40 am
We are unable to access some membership and organization reports on our ward's version of MLS (3.3.0). This started happening out of the blue a week ago.
For example if you attempt to access any Home or Visiting Teaching reports MLS will give an error "An Error Occurred." We have attempted different users and windows logins and all have the same issue.
I also saw the issue trying to make two households from one household. The error was "The database was not able to save the member record. Contact your stake clerk for assistance. The stake clerk should contact support if he needs assistance to resolve this problem."
This has not impacted any financial reporting or tithing recording. We have tried differing levels of logins and the issue is the same for all when attempting these specific reports/HT reporting etc.
Any ideas?
Thanks!
For example if you attempt to access any Home or Visiting Teaching reports MLS will give an error "An Error Occurred." We have attempted different users and windows logins and all have the same issue.
I also saw the issue trying to make two households from one household. The error was "The database was not able to save the member record. Contact your stake clerk for assistance. The stake clerk should contact support if he needs assistance to resolve this problem."
This has not impacted any financial reporting or tithing recording. We have tried differing levels of logins and the issue is the same for all when attempting these specific reports/HT reporting etc.
Any ideas?
Thanks!