Ei, rmarques, você já conseguiu resolver seu problema? Tenho aqui algumas sugestões:
A) Você já contato São Paulo e pediu um "reset" de sua ala no MLS? Se sim, continue lendo. Senão, tente isso. Demora uns minutinhos só pra fazer esse reset.
B) Se não der certo, solicite um backup do sistema. São Paulo faz uma operação em que todos os dados da ala serão re-enviados da base existente em Salt Lake City. Pode resolver caso o problema seja com arquivos corrompidos.
C) Se o problema for muito sério, como parece, e nenhuma dessas operações der certo, contate o FM Group Manager (Diretor Regional de Patrimônio, um funcionário da Igreja) para que o auxilie com isso. Ele normalmente solicitará que um irmão que presta serviços para a Igreja tente resolver a situação.
Seu supervisor parece estranho... Quando tenho problemas dessa natureza, meu supervisor consegue resolver rapidinho dando um "reset" assim como você mesmo disse que o STS da sua estaca lhe falou. Você já tentou ligar no 0800 125 820? Tentou falar com outro supervisor, mesmo não sendo o seu? Isso parece realmente muito estranho.
Espero que essas sugestões sejam úteis.
Error 2 Not Authorized - Urgent Help Needed
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Thanks
Hi Moretti!
Thanks for all the suggestions. I'll pass them along to our stake clerk. We still don't have access. Our clerks came to our ward on sunday and tried to fix some things, installed AVG antivirus... They did a bunch of things and were not able to fix the problem. But they were able to leave our computer without connection to the printer and we could not print tithing and expenses records. But at least they are trying, I'm happy with that. I handled the matter over to the stake president and gave him a copy of policies and guidelines for computers... Clerks are delegating their responsibilities to other people based on the assumption that they don't know how to do these things and that we have to work "together." Well, it doesn't really work this way.
Thanks for all the suggestions. I'll pass them along to our stake clerk. We still don't have access. Our clerks came to our ward on sunday and tried to fix some things, installed AVG antivirus... They did a bunch of things and were not able to fix the problem. But they were able to leave our computer without connection to the printer and we could not print tithing and expenses records. But at least they are trying, I'm happy with that. I handled the matter over to the stake president and gave him a copy of policies and guidelines for computers... Clerks are delegating their responsibilities to other people based on the assumption that they don't know how to do these things and that we have to work "together." Well, it doesn't really work this way.
Campus Ward - Ala Campus
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Fixed
I'm glad to inform we have access again. It remains a mystery why it took almost 2 months to resolve an issue that shouldn't take more than a few minutes.
Campus Ward - Ala Campus
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Thanks for the report. It's good news! Perhaps all of this will encourage the stake to call a Technology Specialist who can be contacted in the future when situations such as this arise.rmarques wrote:I'm glad to inform we have access again. It remains a mystery why it took almost 2 months to resolve an issue that shouldn't take more than a few minutes.
Have you read the Code of Conduct?