Reply to Message from HQ

Discussions around using and interfacing with the Church MLS program.
Scott Arlo Anderson-p40
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Location: USA, CO, Parker

Reply to Message from HQ

Postby Scott Arlo Anderson-p40 » Sun Apr 18, 2010 10:14 am

Today I replied to a message from HQ, and when finished typing the message, I hit the Save button. The message closed, but there was no new message in the Sent folder. I clicked Send/Receive anyway, which updated some membership records, but still no new message is showing up in the Sent folder.

How do I know if the reply really got sent? What does the Save button do? The help page says hitting Save is the correct action when replying.

Please advise.

Brother Anderson
Financial Clerk
Running Creek Ward

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aebrown
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Location: Sandy, Utah

Postby aebrown » Sun Apr 18, 2010 1:42 pm

Scott Arlo Anderson wrote:How do I know if the reply really got sent? What does the Save button do? The help page says hitting Save is the correct action when replying.


The Save button is the correct button. When you press the Save button, the message immediately goes into the Sent folder (even though it hasn't really been sent). When you look at that item in the Sent folder, there will be a grayish envelope icon by the message in the Status column. Then once it has been sent, the icon will turn blue with an arrow on the envelope. That icon change is your confirmation that the message has been sent.

At least that's how it is supposed to work. But you say you're not seeing it at all in the Sent folder. Have you thoroughly searched the Sent folder? If you have a lot of items, it might be way at the bottom. Also, have you accidentally moved it to another folder?

Other than that, my only suggestion would be to send the message again, being very careful to check where the message is at each step (immediately after hitting Save, and again after doing a Send/Receive).
Questions that can benefit the larger community should be asked in a public forum, not a private message.

Rick.Winterton
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Location: Midland, MI

Postby Rick.Winterton » Tue Apr 27, 2010 7:22 am

I encountered exactly the same problem yesterday. I created a response to a clerk's query, saved it and transmitted it (I hope). Later, when I looked, there was nothing was in the Sent Items folder (I emptied it a week ago).

Freedom55
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Location: BC, Canada

Postby Freedom55 » Thu Apr 29, 2010 8:38 pm

Hi Rwinterton,

I've had the same confusion - I saved, sent, then looked back and found nothing. I found that if I closed the message page, then opened it back up, the message showed up in the sent folder.

Hope that helps.


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