Connection problems since mid-December

Discussions around using and interfacing with the Church MLS program.
martincco-p40
New Member
Posts: 2
Joined: Sat Jan 09, 2010 11:53 am
Location: Evergreen, CO USA

Connection problems since mid-December

Postby martincco-p40 » Sat Jan 09, 2010 12:04 pm

We have been unable to connect properly (send/receive) for several weeks. We get one of two errors: either it says that we cannot connect, or it connects and then hangs. When it hangs, we kill the connection window, and the status says that we had a successful send/receive, but we did not, as the data has not been updated (it will not let me fill in Quarterly Report info until we perform a send/receive).

This has happened a few times in the past, and we just wait a week and it starts working again, but this time it does not seem to be fixing itself. I was out of town for a week or so, and my counselor and clerk did not realize that it wasn't working properly.

Our Stake Technology Specialist indicated that some other Wards were having problems with a new version that was pushed in December, but if that is the case, we cannot connect to get a new version update through MLS.

I have downloaded version 3.1.4 at home, and will go over to install that, but are there any special instructions (is there a link with instructions here?) Can i just install it? Do I need to uninstall the current version (I am not sure which we have, since we have not connected for several weeks, and there have been several updates). Do I need to uninstall the current version and then do something else before I can install 3.1.4?

If that does not solve the problem, and we still cannot connect, what should be our next step? This is obviously not the best time to be without MLS, as we have year-end wrap ups, and Quarterly Reports, and Branch Conference in 2 weeks (we need to send a copy of our current leadership to the Stake).

Thanks for any advice.

President Coltrin, Idaho Springs Branch.

russellhltn
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Posts: 20767
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Sat Jan 09, 2010 12:10 pm

I'd suggest starting with Troubleshooting MLS Transmission problems.

I've had a couple of units that were unable to S/R after an update, but it took a complete uninstall/reinstall to fix them. However it was a clear case of software since MLS couldn't even find the modem, much less dial out. But run though the steps in the article and see where your problem is.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

martincco-p40
New Member
Posts: 2
Joined: Sat Jan 09, 2010 11:53 am
Location: Evergreen, CO USA

Postby martincco-p40 » Sat Jan 09, 2010 12:27 pm

Thanks, I'll run through those.

I listened in on the phone, and it appears to dial ok, and then there is modem activity, but whether the activity is coming from our side, their side, or both.


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