Alan_Brown wrote:Am I to understand that the stake can only depend on this being automatically updated once per quarter? I would hope that it would be updated on every Send/Receive. Callings change far too frequently for a quarterly update to be of much use at all. If we can't depend on the Ward Leadership report in stake MLS to be accurate, we'll have to ignore it and find some other way to get that information from wards.
Sorry, I should have clarified this a little better. A membership refresh is sent to the stake once a quarter, however when changes are made to a membership record or to any callings, this will be immediately transmitted to HQ and then back to the stake.
Alan_Brown wrote:I'm not sure what this means. If a stake wants the Ward Leadership information to be updated more often than quarterly, how is this to be done? Is the only option to request a Unit Refresh for each ward from stake MLS? Are you simply saying that the effective way to do this is not to have each ward do the Send Membership Date to Stake option, but rather to have the stake do a single request for all membership data from all the wards?
If all of the calling information has been verified at the ward level both in MLS and in CDOL, and the information is still incorrect at the stake level, it is best to request the Unit Refresh from the stake selecting the entire stake.
Sorry for the confusion on this, there are many different causes for missing ward leadership information in the stake's MLS. Occasionally it requires a fix from the programming team.
Hopefully this helps, if the problem is ongoing and no amount of refreshing seems to be solving it, it's time to get Clerk Support involved.