Tech Forum

Hello,

In some wards, where the process of sending and receiving is done, some error messages appear:

1. One of the messages is this: The information of members was not possible to send to the offices of the Church. Please try again.

2. The other message is: An error occurred and transactions, financial information could not be sent to the headquarters of the Church. Please try again.

This problem occurred after that update with the 3.0 update to the MLS to 3.01.

Somebody step on this problem and know how to resolve?

Regards,

mdantas wrote:Hello,

In some wards, where the process of sending and receiving is done, some error messages appear:

1. One of the messages is this: The information of members was not possible to send to the offices of the Church. Please try again.

2. The other message is: An error occurred and transactions, financial information could not be sent to the headquarters of the Church. Please try again.

This problem occurred after that update with the 3.0 update to the MLS to 3.01.

One possibility is simply that your administration office is having temporary server problems. In that case, all you can do is "Please try again," as the message recommended.

For issues related to a specific MLS installation, you might want to review the wiki article Troubleshooting MLS transmission problems.