Hello:
For two weeks now we've been having issues with our MLS.
When we double click on the MLS icon on our windows 10, the splash screen comes up, the closes.
Nothing LDS related in the Windows 10 Task Manager, so it's not loading.
Any tips on where we should start to fix this issue?
Thanks.
Sincerely,
Bro Herb Cruz
Maple Ridge Ward, Abbotsford BC Stake
Canada
MLS does not load
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- Community Administrator
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Re: MLS does not load
Download MLS and install on top of the existing. If that doesn't work, I think you'll have to call support on Monday.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- Senior Member
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Re: MLS does not load
It is quite possible that someone made the mistake of answering "NO" to the RTpack.exe utility the last time MLS updates were released. I know I did that years ago because I had no idea what RTpack.exe was, or why it was running on my admin PC.
Dana Repouille, Plattsmouth, Nebraska
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Re: MLS does not load
Maybe, but I've not heard of that causing MLS to stop loading. I think what usually happens is that keeps prompt coming up each time MLS starts until someone says "yes".drepouille wrote:It is quite possible that someone made the mistake of answering "NO" to the RTpack.exe utility the last time MLS updates were released.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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Re: MLS does not load
Agreed. Someone would need to review the MLS log file to determine the error message.
I should have written rtpatch.exe, rather than rtpack.exe, by the way.
I should have written rtpatch.exe, rather than rtpack.exe, by the way.
Dana Repouille, Plattsmouth, Nebraska
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Re: MLS does not load
russellhltn wrote:Download MLS and install on top of the existing. If that doesn't work, I think you'll have to call support on Monday.
Be aware you need to be able to call church headquarters to do this. You have to reset the security token for MLS with any install before you can use it.
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Re: MLS does not load
No call is required to download MLS. Loading MLS on top of itself doesn't usually trigger the security token.jirp wrote:Be aware you need to be able to call church headquarters to do this. You have to reset the security token for MLS with any install before you can use it.
Doing a new install, or a uninstall/re-install would trigger that. Sometimes messing with the data files can do it.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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Re: MLS does not load
If you back up the MLS directories, install the fresh copy of MLS, then restore the backup (NOT through the MLS process, you do this with Windows Explorer) then the security token reset is not needed.jirp wrote:Be aware you need to be able to call church headquarters to do this. You have to reset the security token for MLS with any install before you can use it.
I believe you want the enter folder "LDS Church" which is found under c:\ProgramData.
Install MLS but do NOT run it.
Put your copy of ..\LDS Church\ back into C:\ProgramData and THEN run MLS and you should be fine.