MLS not opening

Discussions around using and interfacing with the Church MLS program.
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mdrolli
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Joined: Thu Feb 22, 2018 12:50 pm

MLS not opening

#1

Post by mdrolli »

I am the Tech Support Clerk for the Middle East Stake (Abu Dhabi). the Dubai ward is having issues with MLS, and I'm not sure how to help. they said MLS is not opening. They've experienced this several times this year and this time is the worst. they tried restarting the system and still....MLS is not opening. They get a screen that says "Dell DataSafe Local Backup has stopped working. Windows is checking for a solution to the problem" any help, please email me at mdrolli@yahoo.com thank you!!!!
russellhltn
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Re: MLS not opening

#2

Post by russellhltn »

mdrolli wrote:They get a screen that says "Dell DataSafe Local Backup has stopped working.
That's strange, since I don't think DataSafe has anything to do with MLS.

You might want to make sure it's not a corrupt shortcut.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
fagach
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Joined: Tue Mar 06, 2018 9:03 pm

Re: MLS not opening

#3

Post by fagach »

cant open the mls when i try to open it it says need to restore database from my back up copy
mdrolli
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Joined: Thu Feb 22, 2018 12:50 pm

Re: MLS not opening

#4

Post by mdrolli »

russellhltn wrote:
mdrolli wrote:They get a screen that says "Dell DataSafe Local Backup has stopped working.
That's strange, since I don't think DataSafe has anything to do with MLS.

You might want to make sure it's not a corrupt shortcut.

If it is a corrupt shortcut, what does the clerk do? if it's not a corrupt shortcut, what does the clerk do? Is there a number of someone at church IT I can have them call? This is a calling for me, I don't claim to have any expertise....so....the simpler the answers, the better (thanks for responding).

Sincerely,
russellhltn
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Re: MLS not opening

#5

Post by russellhltn »

I'd start by contacting the stake technology specialist.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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sbradshaw
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Re: MLS not opening

#6

Post by sbradshaw »

Based on the original post, I think mdrolli is the stake technology specialist.

You can find support contact information at one of these links:
https://www.lds.org/help/support/record ... n?lang=eng
https://www.lds.org/help/support/toll-f ... c?lang=eng
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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