Passwords

Discussions around using and interfacing with the Church MLS program.
myersalvadean
New Member
Posts: 1
Joined: Fri Mar 31, 2017 2:50 am

Passwords

Postby myersalvadean » Tue Aug 29, 2017 7:10 am

Big problem. The bishopric was released and the new bishopric includes one of the previous counselors whose password isn't working. All of the previous bishopric was removed. The ward clerk is the same and now is the only one with a functioning password. We tried to create new accounts for the new bishop and new counselor but it requires two people to verify. We have only one who has a valid account/password. How can we resolve it? The stake didn't seem to know precisely and now we are stuck with a bunch of tithing to process but can't do it without two accounts. Ideas?

scgallafent
Church Employee
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Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Passwords

Postby scgallafent » Tue Aug 29, 2017 9:37 am

myersalvadean wrote:Big problem. The bishopric was released and the new bishopric includes one of the previous counselors whose password isn't working. All of the previous bishopric was removed. The ward clerk is the same and now is the only one with a functioning password. We tried to create new accounts for the new bishop and new counselor but it requires two people to verify. We have only one who has a valid account/password. How can we resolve it? The stake didn't seem to know precisely and now we are stuck with a bunch of tithing to process but can't do it without two accounts. Ideas?

You need to call the Global Service Center and have someone walk through this with you. It will likely require some interaction from Church headquarters to fix it.

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Passwords

Postby russellhltn » Tue Aug 29, 2017 10:10 am

myersalvadean wrote:We tried to create new accounts for the new bishop and new counselor but it requires two people to verify.

Are we talking about a LDS Account which is only used for web pages, or a MLS account?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

scgallafent
Church Employee
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Posts: 1229
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Passwords

Postby scgallafent » Tue Aug 29, 2017 10:17 am

russellhltn wrote:
myersalvadean wrote:We tried to create new accounts for the new bishop and new counselor but it requires two people to verify.

Are we talking about a LDS Account which is only used for web pages, or a MLS account?

It looks like the issue is with MLS. In some areas, you need two people with finance authorization privileges to make a change to another user with finance authorization privileges. If they have gotten into the state where there is only one finance authorizer to make the changes, it requires headquarters assistance to get a second finance authorizer configured and then the unit can complete the changes once that is done.

jdlessley
Community Moderators
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Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Passwords

Postby jdlessley » Tue Aug 29, 2017 11:20 am

Moderator note: The four previous posts were split from the "Passwords" thread in the "LDS Account" forum since the topics are different or rather that the password discussions are for different programs.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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