MLS not launching

Discussions around using and interfacing with the Church MLS program.
gadenmartinolsen
New Member
Posts: 1
Joined: Sun Aug 20, 2017 6:03 pm

MLS not launching

Postby gadenmartinolsen » Sun Aug 20, 2017 6:17 pm

Hello, This is G. Martin Olsen ( Marty ) I'm the Murray UTAH West Stake's Technology Specialist, I'm having trouble with the Murray 29th ward's MLS, it will not run at all, it comes up as an empty shell, we could not log in at all, I rebooted the computer a couple of times and clicked on the desktop MLS icon and the program launches but never goes past the MLS screen with the savior, it is just stuck there, the Murray UTAH West Stake's unit # is 505129, the Murray 29th ward unit number is #162744 the Ward Financial Clerk was unable to process any member donations from 08/20/2017 and next week is out Stake Conference so I would like to get this resolved as soon as I can. [contact information removed] I''m planning on calling the global service center Monday Morning 08/21/2017 but I will not be able to be in front of the Murray 29th ward computer until after I'm off work around 3:00 PM then I can travel directly to the church at that time.
Last edited by russellhltn on Sun Aug 20, 2017 7:42 pm, edited 1 time in total.
Reason: personal contact ifnormation removed

russellhltn
Community Administrator
Posts: 22715
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: MLS not launching

Postby russellhltn » Sun Aug 20, 2017 7:44 pm

We'll see what CHQ has to say, but a starting point would be to download MLS and install overtop of itself.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jonesrk
Church Employee
Church Employee
Posts: 1558
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: MLS not launching

Postby jonesrk » Sun Aug 20, 2017 9:41 pm

By an empty shell do you mean that there are no users to select or is it not even getting that far? If it is just no users listed see LDSTech Wiki: Lost user names (MLS)
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk


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