Tech Forum

I tried logging in to MLS and it won't log in. It tells me this.

"The following error occurred while accessing the database attempting to verify the user and password.
com.pointbase.me.jdbc.jdbcSQLException: Wrong cipher or version
This is a serious problem that will prevent you from logging in.
[Ljava.long.Object; @84f566 has tried unsuccessfully to restore your database. You will need to restore your database from a backup copy before you can proceed."

I'd appreciate any help please.

Danieludoh44@gmail.com that's my email.

udohd wrote:You will need to restore your database from a backup copy before you can proceed.

I would first try to restore from a backup and, if that does not work, call Local Unit Support and ask that they trigger the download of a new database for your unit.

On a hunch, check the date on the computer. Pay attention to the year. I've seen odd things happen to software if the date is off by several centuries.

This is interesting. Our ward computer just happened to do the exact same thing. Also, we don't seem to have a backup for this past Sunday. 2 weeks ago, yes, but not one week ago. I'll call Local Unit Support for their advice.

our MLS app was gone how we restore our MLS app?

Okey, thank you so much we would like to try to contact GSC.