Woops! How do I cancel a records request

Discussions around using and interfacing with the Church MLS program.
natet
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Location: Richland, Washington, USA

Woops! How do I cancel a records request

Postby natet » Sun Mar 15, 2009 1:31 pm

OK, I did something stupid today. For some reason, the records of members of one household in our ward didn't come with the head of household record. So, I sat down with the members membership record and began filling out separate membership requests. Without thinking I entered the information for 2 children that don't currently live with the member. I haven't done the send/receive changes yet, but I can't seem to find anywhere that lets me cancel a request. Is there some way that I can cancel these requests before these records (and possibly those of their families) get yanked to our ward?

russellhltn
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Postby russellhltn » Sun Mar 15, 2009 1:59 pm

How recent is your last backup? (Including changes to finances?). There should be a better way, but that's one way that will work.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lajackson
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Postby lajackson » Sun Mar 15, 2009 2:06 pm

natet wrote:Is there some way that I can cancel these requests before these records (and possibly those of their families) get yanked to our ward?


Not that I know of. If this is the ONLY thing you have done since the last backup, you could restore. But, be warned that EVERYTHING that was done since the latest backup will be lost, including any financial changes (like the deposit information) and everything else that has been changed since the backup was taken.

Your best option at this point is probably to return the records to the unit from which you receive them as soon as they arrive.

russellhltn
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Posts: 20732
Joined: Sat Jan 20, 2007 2:53 pm
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Postby russellhltn » Sun Mar 15, 2009 2:12 pm

What you may want to do is call Clerk support Monday morning and pose the question to them. They may be able to block it before the send/receive or reverse it (including fixing any family groupings) if it's already been done.

Clerk support has more tools then what's available in MLS. This is probably a situation where it would be good to use them. (And let us know if there's a better way.)
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

natet
New Member
Posts: 49
Joined: Fri Oct 24, 2008 4:09 pm
Location: Richland, Washington, USA

Postby natet » Tue Mar 17, 2009 12:00 am

I ended up sending a message to membership support at the same time I did the send/receive that contained the erroneous requests. I included the information on the members that I had incorrectly requested the records of, and asked them to disregard the request. That appears to have worked, as only the membership requests that I really wanted went through.

So, note to self. I need to be very careful what I do in MLS... There's not much in the way of 'Undo' functionality!

lajackson
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Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Postby lajackson » Tue Mar 17, 2009 9:36 am

natet wrote:So, note to self. I need to be very careful what I do in MLS... There's not much in the way of 'Undo' functionality!


The former MIS system had a screen that showed pending changes, and you could cancel or undo a change that was about to be transmitted. MLS does not seem to have a way to do that.

I miss that feature. On a few occasions, I have really missed that feature. [grin]

Your idea of sending a message at the same time was excellent. I would not have thought of that. I am glad they picked up on it in time to act before the computers got to the request.


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