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MLS shows 0 Users - cannot login

Posted: Sun Aug 07, 2016 7:36 am
by ramonc
What do we do?

We do have a Recreation property we use MLS for and that unit works, our main Unit Sign in has 0 users, thus we can do nothing.

Re: MLS shows 0 Users - cannot login

Posted: Sun Aug 07, 2016 10:42 am
by drepouille
You could try these procedures:
http://tech.lds.org/wiki/Lost_user_names_(MLS)

Re: MLS shows 0 Users - cannot login

Posted: Sun Aug 07, 2016 4:19 pm
by andrewjorgensen
I'm also having this problem today. Very disconcerting.

Re: MLS shows 0 Users - cannot login

Posted: Sun Aug 07, 2016 4:40 pm
by ramonc
The link to the document for what to do solved my problem.
Option A is all I had to do and we are up and running again.

Re: MLS shows 0 Users - cannot login

Posted: Sun Aug 07, 2016 4:54 pm
by andrewjorgensen
Mine is not going so well. I got back the users, but when I try to log in I get a NullPointerException.

Re: MLS shows 0 Users - cannot login

Posted: Sun Aug 07, 2016 5:08 pm
by russellhltn
andrewjorgensen wrote:Mine is not going so well. I got back the users, but when I try to log in I get a NullPointerException.
Sounds like the database is corrupt. You may have to restore from a backup.

The alternative is to call Local Unit Support on Monday during normal Utah working hours.

Re: MLS shows 0 Users - cannot login

Posted: Sun Aug 07, 2016 5:09 pm
by andrewjorgensen
I have reinstalled MLS and restored from a backup. Looks okay now.

Re: MLS shows 0 Users - cannot login

Posted: Sun Aug 07, 2016 5:16 pm
by andrewjorgensen
Ah, no. Now I can't send / receive changes. I'm calling support.