Tech Forum

dgsever wrote:I have a member that has a duplicate child listed. I have tried deleting the one that is in error 3 times but it keeps coming back. How do you permanently delete someone listed that is a mistake?

Question:
How do you delete a duplicate member record in MLS?

Answer:
First print both records. Keep the record that is the most accurate. Record any missing information on the record you are keeping. Then do the following:

1. Log in to MLS.
2. On the Membership Records menu, click More.
3. On the View and Update menu, click More.
4. On the Other Record Changes menu, click Cancel Record.
5. Select the member record to cancel from the list that appears. Make sure it is the record you want to cancel.
6. On the Cancel Member Record screen under Reason for Cancellation, select Duplicate Record. Follow instructions in the online help.

aebrown wrote:The Record-Keeping FAQ says on this topic (page 7):

alexmcmurray wrote:So ... how can I dump the wrong name and keep the right name?

Normally ward clerks will first consult with their stake clerk on any questions they cannot resolve themselves. This will provide stake clerks with the experience necessary to assist other wards in their stake with similar questions. It will also relieve the administrative office from many of the requests that can be handled locally and allow them to focus on the few issues that only they can resolve.

Local Unit Support

When ward clerks and stake clerks cannot resolve a clerk-related issue locally, they should contact Local Unit Support through one of the following methods:

• Electronically
  • MLS Message
  • E-mail to mlssupport@ldschurch.org

• Live Support (Hours are Monday, Thursday, Friday 7:30 a.m. to 5:00 p.m. and Tuesday, Wednesday 7:30 a.m. to 8:00 p.m. (Mountain Time))
  • Salt Lake area: 801-240-3500
  • Long Distance: 1-800-453-3860, extension 23500