Lost Option to Print Checks

Discussions around using and interfacing with the Church MLS program.
Helrath
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Lost Option to Print Checks

Postby Helrath » Sun May 22, 2016 3:14 pm

I'm having a problem I've never encountered before.

I'm the financial clerk for my ward, and I've entered a couple of expenses under Finance (one a reimbursement and the other a Fast Offering) but I no longer have the option to print any checks. However, I was able to print out the expense report.
Currently the system has the expenses under "reference numbers" 1 and 2 (which is new to me) with the status, "Sent".
I'm assuming that means the information has been sent to HQ. Do we now have to wait for approval before printing checks?

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aebrown
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Re: Lost Option to Print Checks

Postby aebrown » Sun May 22, 2016 4:05 pm

Helrath wrote:I'm having a problem I've never encountered before.

I'm the financial clerk for my ward, and I've entered a couple of expenses under Finance (one a reimbursement and the other a Fast Offering) but I no longer have the option to print any checks. However, I was able to print out the expense report.
Currently the system has the expenses under "reference numbers" 1 and 2 (which is new to me) with the status, "Sent".
I'm assuming that means the information has been sent to HQ. Do we now have to wait for approval before printing checks?

It sounds to me like you (or perhaps the MLS system) accidentally changed the reference number for the next check, and so it started over at #1. You should always check to make sure that the proposed check number actually matches the number of the next available check in your check stock.

I believe that MLS refuses to print a check that corresponds to an invalid reference number (which certainly includes a reference number that has already been used in the system).

Helrath
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Re: Lost Option to Print Checks

Postby Helrath » Sun May 22, 2016 4:09 pm

@aebrown I would know how to fix that had I gotten that far. But the field in which to put the check number has disappeared entirely, replaced by a new field labeled, "Reference number".

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aebrown
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Re: Lost Option to Print Checks

Postby aebrown » Sun May 22, 2016 4:11 pm

Helrath wrote:I would know how to fix that had I gotten that far. But the field in which to put the check number has disappeared entirely, replaced by a new field labeled, "Reference number".

That's odd. Unless someone else on the forum has heard of this particular problem, it seems that you'll just have to wait until tomorrow and call the Global Service Center. That's not great, since you probably have checks you needed to print today, but I'm guessing it's your only option.

Helrath
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Re: Lost Option to Print Checks

Postby Helrath » Sun May 22, 2016 4:22 pm

Update: Their status has gone from "Sent" to "Issued". What?

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sbradshaw
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Re: Lost Option to Print Checks

Postby sbradshaw » Sun May 22, 2016 6:05 pm

Are you doing some sort of electronic transfer instead of a check?
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

lajackson
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Re: Lost Option to Print Checks

Postby lajackson » Sun May 22, 2016 8:13 pm

Did you go into System and see if the box needs to be checked so that you can write checks? It has come unchecked before during MLS upgrades.

russellhltn
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Re: Lost Option to Print Checks

Postby russellhltn » Sun May 22, 2016 8:33 pm

lajackson wrote:Did you go into System and see if the box needs to be checked so that you can write checks? It has come unchecked before during MLS upgrades.


What happens if it's not checked? (Besides not printing?)
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lajackson
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Re: Lost Option to Print Checks

Postby lajackson » Mon May 23, 2016 7:06 am

russellhltn wrote:
lajackson wrote:Did you go into System and see if the box needs to be checked so that you can write checks? It has come unchecked before during MLS upgrades.


What happens if it's not checked? (Besides not printing?)

Nothing of which I am aware. You just cannot print checks.


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