Wish for stakes to have MLS remote access

Discussions around using and interfacing with the Church MLS program.
rjamison-p40
New Member
Posts: 2
Joined: Sat Jan 24, 2009 10:42 pm
Location: united States, Shelton, WA

RE: MLS Remote Access rights

#11

Post by rjamison-p40 »

I too would like to see an access to remote systems within our stake. Our stake covers 3 Counties. It takes me 12 hours round trip to cover all the wards during an MLS update. IF there is problems that trip may take longer. HQ's must allow technology specialists the rights to remotely access the ward systems.

I am with you that the travel time is tremendous and the fuel costs does not help any either. I too add a wish for the Stake technology specialists the opportunity to have access rights to the wards.

Thank you,

Ray Jamison,
Stake technology specialist
Elma, Washington Stake
russellhltn
Community Administrator
Posts: 34417
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

#12

Post by russellhltn »

avskip wrote:Will PC Anywhere work through the Church firewalls or will they (firewalls) require special setups?
No idea how PC Anywhere works now. I haven't used it in a long time. Back in the days of DOS it used to be via dial-up.

avskip wrote:I'm also curious how I could set up an account and use LANDesk to remote into FHC as well as clerk computers.
"Family history center directors and stake technology specialists can have access to use the Remote Control tool to support their centers. Please contact Family History Support by calling 1-866-406-1830 to request access."

I have no idea if that would allow access to clerk machines. Given that FH and MSR are two different departments, I'd lean toward "no".
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lajackson
Community Moderators
Posts: 11460
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

#13

Post by lajackson »

rjamison wrote:I too would like to see an access to remote systems within our stake. Our stake covers 3 Counties. It takes me 12 hours round trip to cover all the wards during an MLS update. IF there is problems that trip may take longer. HQ's must allow technology specialists the rights to remotely access the ward systems.

Only 12 hours? Is that all? [grin]

Please know that I am with you and firmly on your side. It would be wonderful to be able to remotely access the administrative computers.

For our stake, I once calculated that in a real no kidding emergency, I could leave home on Tuesday morning, drive and work 10 hours a day, spend an hour at each computer, and be home by Friday night. Five years ago when we installed new computers and MLS in our stake, my stake president told me he would release me if I did it that way.

So, we spent five weeks upgrading our stake. The help desk was downright apoplectic. Those were wonderful days.

(And, for those who put up with me at the time, I truly mean that.)
skiptaylor
Member
Posts: 190
Joined: Fri Mar 23, 2007 11:13 pm
Location: Lancaster CA

#14

Post by skiptaylor »

RussellHltn wrote:No idea how PC Anywhere works now. I haven't used it in a long time. Back in the days of DOS it used to be via dial-up.
It can access via the Internet, but off-the-wall ports have to be enabled on firewalls last I knew. I'm not sure if it ever went Plug 'n Pray or not.
RussellHltn wrote:"Family history center directors and stake technology specialists can have access to use the Remote Control tool to support their centers. Please contact Family History Support by calling 1-866-406-1830 to request access."

I have no idea if that would allow access to clerk machines. Given that FH and MSR are two different departments, I'd lean toward "no".
Can't hurt to ask. I'm glad to know that about the FHC's though. I'll give them a call tomorrow to see what I'm told.

Thanks!
Skip Taylor :eek:
Lancaster CA.
skiptaylor
Member
Posts: 190
Joined: Fri Mar 23, 2007 11:13 pm
Location: Lancaster CA

#15

Post by skiptaylor »

Well, it took about an hour, but now I have the FHC remote access tool account setup to use and the program installed locally.

For reference, it requires the HQ support section of Family History Support to do this. They will guide you from there.
Skip Taylor :eek:
Lancaster CA.
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