Tech Forum

Got a quick question for those who may have done this before.

Our stake has completed installing the meetinghouse internet into one of 4 buildings this evening. The internet itself is working fine, but MLS insists on still using the dial-up even though I've gone into system area of MLS and configured it as "Auto Detect". I've even set it to "Internet" and it still dials.

I know I'm missing something.

:rolleyes:

Techgy wrote:Got a quick question for those who may have done this before.

Our stake has completed installing the meetinghouse internet into one of 4 buildings this evening. The internet itself is working fine, but MLS insists on still using the dial-up even though I've gone into system area of MLS and configured it as "Auto Detect". I've even set it to "Internet" and it still dials.

Look in Internet Options on the Connections tab. There will probably be an MLS entry in the Dialup and VPN Settings box. Check to see if it is set to Always Dial -- if so, try changing it to Dail whenever a network connection is not present.

Alan_Brown wrote:Look in Internet Options on the Connections tab. There will probably be an MLS entry in the Dialup and VPN Settings box. Check to see if it is set to Always Dial -- if so, try changing it to Dail whenever a network connection is not present.

That's the first thing I did and it still dials out. It appears that it's ignoring the Internet, although it's there and the browser has no problem in using it.

I've considered removing the MLS connection completely, but I'd kinda like to have it for a backup. I've checked the clerk.lds.org site for any hints but nothing detailed enough to address this problem.

I may give the clerks support desk a call this afternoon, but I thought I'd give the forum a shot in the hope that it might help not only me but someone else.

Could it be a Windows setting? If you can get out to the Internet fine and MLS still won't transmit, changing the connection to Internet has worked everytime I have set it.

DJC wrote:Could it be a Windows setting? If you can get out to the Internet fine and MLS still won't transmit, changing the connection to Internet has worked everytime I have set it.

I've tried setting the MLS connection to both "Internet" and the "Auto" mode. Both times, MLS attempts to dial out using the modem.

I'm going by the building again this afternoon and make another attempt. If I still have problems, I'll contact the GSD and see what they have to add.

Techgy wrote:I've tried setting the MLS connection to both "Internet" and the "Auto" mode. Both times, MLS attempts to dial out using the modem.

I'm going by the building again this afternoon and make another attempt. If I still have problems, I'll contact the GSD and see what they have to add.

I know this may sound like a strange question to ask but... How are you determining that MLS is dialing out? The reason I ask is because the first time I tested MLS to see what happened after connecting the clerk computer to the internet I thought it was using dialup. The message displayed when MLS begins a connection gives the impression that dialup is being used. But after switching between 'Use Modem' and 'Use Internet' and doing a send/receive I noticed that the first text string in the connection message looked exactly the same and included the word dialing. For the internet connection I did not see the number being dialed as I did for the modem connection.

I had that feeling last night that it might be actually using the DSL but I wasn't sure. Now having said that, let me clarify something. We're also having a problem with the DSL. The building is at the extreme end of the run from the central office and thus we don't get good speed.

Even though the Internet WAS working, it was very slow. In fact, the upload was in the single digits last night . I've placed a call to our ISP (Internet Service Provider) and asked for a technician to come out check this all out. An on-line test today with the tech support department gave me a report that their was excessive noise on the line.

So it's possible that it's trying to use the Internet and with it being so slow, there wasn't much difference.

If this is the case, that when it's using the Internet that MLS still displays the word "Dialing" then it's definitely something that needs some work and would be very misleading.

I'm going back by the facility this afternoon and I'll disconnect the line to the modem and see if I still get a connection. This will confirm one way or another if it's connecting to the Internet.

jdlessley wrote:I know this may sound like a strange question to ask but... How are you determining that MLS is dialing out? The reason I ask is because the first time I tested MLS to see what happened after connecting the clerk computer to the internet I thought it was using dialup. The message displayed when MLS begins a connection gives the impression that dialup is being used. But after switching between 'Use Modem' and 'Use Internet' and doing a send/receive I noticed that the first text string in the connection message looked exactly the same and included the word dialing. For the internet connection I did not see the number being dialed as I did for the modem connection.

Good point. I remember being a bit confused by that "Dialing..." message when I first started connecting MLS to the Internet.

Also, if it is really dialing, you would probably hear the modem handshake sounds. You can make sure that it is not dialing by simply unplugging the phone line from the modem. Of course, once you have finished your testing, you would plug it back in so that in Autodetect mode you would still have dial-up as a backup, but unplugging the phone line would definitively show that MLS is not using the dial-up connection.

Alan_Brown wrote:Also, if it is really dialing, you would probably hear the modem handshake sounds.

Most of our machines don't make any sounds when dialing. I know where the setting is in Windows to turn on the speakers, but it doesn't seem to work. I think it only works if you plug in speakers.

RussellHltn wrote:Most of our machines don't make any sounds when dialing. I know where the setting is in Windows to turn on the speakers, but it doesn't seem to work. I think it only works if you plug in speakers.

It depends on your modem -- most internal modems have a built-in little speaker -- and on your settings, of course. All the computers in my stake have audible modem sounds by default. Plugging in external speakers is unnecessary in our case.