Error 2 - Not Authorized

[francisco.camufingo]

1) When performing send / Receive on MLS, "error 2 - Not Authorized" is displayed.
2) Will the financial part of MLS still be used?

[Biggles]

Is this a new installation of MLS?

If it is, the message indicates that a security token reset is required. That needs to be actioned through GSC. If this is indeed a token reset issue the finance part will be locked out.

The Ward Clerk or STS can request the security reset. The actual file to unlock the financial section may take a little time to be generated so be prepared to do several send/receives, before that happens!

[russellhltn]

Will the financial part of MLS still be used?

It depends on what led up to the security reset being needed. If the backup was restored, or MLS re-installed, or moved to a new computer, then that would have triggered the security - and Finance will be locked out until a send/receive has been done.

[francisco.camufingo]

Thanks for your reply. However, it is not a new installation of MLS. Actually, the Finance part of MLS I made reference to, goes in line with resources transferred to LRC. My question is, will Financial part of MLS be available in LRC?

The question came in mind when I received that error.

[russellhltn]

Currently, there is no finance function in LCR.

[goginho]

con quien me debo comunicar para solucionar este error soy del area sudamerica sur (chile)

[russellhltn]

con quien me debo comunicar para solucionar este error soy del area sudamerica sur (chile)

Try Support Contact Information for Chile.

[Medenuck]

have same problem. how do i contact the global service online. (not phone)

[russellhltn]

have same problem. how do i contact the global service online. (not phone)

If you use the contact information for your country, you may be able to email. However, to do a reset, they need to verify who you are, so I'm not sure if they'll do a reset via email. This is a security issue.

[JoDu]

Is this a new installation of MLS?

If it is, the message indicates that a security token reset is required. That needs to be actioned through GSC. If this is indeed a token reset issue the finance part will be locked out.

The Ward Clerk or STS can request the security reset. The actual file to unlock the financial section may take a little time to be generated so be prepared to do several send/receives, before that happens!

Hello,

I have the same problem after installing a new computer. What is the GSC? Who do I call? Where can I find a number to the support?