Error 2 - Not Authorized

Discussions around using and interfacing with the Church MLS program.
francisco.camufingo
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Error 2 - Not Authorized

Postby francisco.camufingo » Mon Jun 22, 2015 1:18 am

1) When performing send / Receive on MLS, "error 2 - Not Authorized" is displayed.
2) Will the financial part of MLS still be used?

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Biggles
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Re: Wireless Survey of church building with Netspot

Postby Biggles » Mon Jun 22, 2015 1:33 am

Is this a new installation of MLS?

If it is, the message indicates that a security token reset is required. That needs to be actioned through GSC. If this is indeed a token reset issue the finance part will be locked out.

The Ward Clerk or STS can request the security reset. The actual file to unlock the financial section may take a little time to be generated so be prepared to do several send/receives, before that happens!

russellhltn
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Re: Error 2 - Not Authorized

Postby russellhltn » Mon Jun 22, 2015 1:44 am

francisco.camufingo wrote:Will the financial part of MLS still be used?

It depends on what led up to the security reset being needed. If the backup was restored, or MLS re-installed, or moved to a new computer, then that would have triggered the security - and Finance will be locked out until a send/receive has been done.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

francisco.camufingo
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Re: Error 2 - Not Authorized

Postby francisco.camufingo » Mon Jun 22, 2015 1:59 am

Thanks for your reply. However, it is not a new installation of MLS. Actually, the Finance part of MLS I made reference to, goes in line with resources transferred to LRC. My question is, will Financial part of MLS be available in LRC?

The question came in mind when I received that error.

russellhltn
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Re: Error 2 - Not Authorized

Postby russellhltn » Mon Jun 22, 2015 2:27 am

Currently, there is no finance function in LCR.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

goginho
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Re: Error 2 - Not Authorized

Postby goginho » Sun Jul 19, 2015 7:29 am

con quien me debo comunicar para solucionar este error soy del area sudamerica sur (chile)

russellhltn
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Re: Error 2 - Not Authorized

Postby russellhltn » Sun Jul 19, 2015 11:43 am

goginho wrote:con quien me debo comunicar para solucionar este error soy del area sudamerica sur (chile)


Try Support Contact Information for Chile.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

cyrilbrains
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Re: Error 2 - Not Authorized

Postby cyrilbrains » Sun Jul 26, 2015 5:09 am

have same problem. how do i contact the global service online. (not phone)

russellhltn
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Re: Error 2 - Not Authorized

Postby russellhltn » Sun Jul 26, 2015 10:58 am

cyrilbrains wrote:have same problem. how do i contact the global service online. (not phone)


If you use the contact information for your country, you may be able to email. However, to do a reset, they need to verify who you are, so I'm not sure if they'll do a reset via email. This is a security issue.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

JoDu
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Re: Wireless Survey of church building with Netspot

Postby JoDu » Thu Mar 03, 2016 12:02 pm

Biggles wrote:Is this a new installation of MLS?

If it is, the message indicates that a security token reset is required. That needs to be actioned through GSC. If this is indeed a token reset issue the finance part will be locked out.

The Ward Clerk or STS can request the security reset. The actual file to unlock the financial section may take a little time to be generated so be prepared to do several send/receives, before that happens!


Hello,

I have the same problem after installing a new computer. What is the GSC? Who do I call? Where can I find a number to the support?


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