Remove someone from mailing list

Discussions around using and interfacing with the Church MLS program.
bjquinn
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Remove someone from mailing list

Postby bjquinn » Sun May 24, 2015 10:59 am

I frequently get people who respond to stake mailings that request to be removed from the mailing list. I believe I can simply remove their email address from their membership record to accomplish this task (that's one of the suggestions in the "unsubscribe" instructions at the bottom of each mass email that is sent). However, that seems like hitting the problem with a sledgehammer. If I do that, I've taken the email address information away from a home teacher who may some day use that form of contact to reach this person. Is there a recommended way for handling this type of issue?

russellhltn
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Re: Remove someone from mailing list

Postby russellhltn » Sun May 24, 2015 1:33 pm

bjquinn wrote:I frequently get people who respond to stake mailings that request to be removed from the mailing list.


If you're frequently getting such requests, then you may need to re-exam the frequency and content of the messages. Perhaps they are too frequent, duplicate what other tools do (like the calendar), or cover events that do not pertain to everyone. There's always going to be one or two people who doesn't like it, but your word choice leaves me with the impression that your stake is pushing the boundaries of what members consider acceptable.

But you're right - short of removing their emails completely, I can't think of a way for a member to opt out of mass mailings direct from the leadership. Unless maybe it's setting up a email rule to automatically discard any message from a particular email address.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

bjquinn
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Re: Remove someone from mailing list

Postby bjquinn » Wed May 27, 2015 5:25 pm

s/frequently/from time to time/g

I should be more careful about word choice. :) It's not that often, I'm just looking for suggestions for when it does happen. I see something like this once every month or two (in terms of people who actually reach out to me to make it stop), but for those individuals who are not happy about this, I didn't want to remove one of the only contact methods we had for them in the system if there were any alternative.

Thanks for the advice!

dawgraphic
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Re: Remove someone from mailing list

Postby dawgraphic » Tue Dec 08, 2015 10:55 am

I'm trying to find an answer to this question as well. I am a Stake Executive Secretary, and we send out an email to the stake in advance of Stake Conference, after which a few of the stake members complain about receiving the email. On a Stake level, I couldn't even figure out how to remove the email address. Is that possible, or do I need to refer the issue to a Ward Clerk? On my own profile, I am permitted to change the privacy setting to "Private - Leaders Only." Can that option be selected by a Ward or Stake clerk?

russellhltn
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Re: Remove someone from mailing list

Postby russellhltn » Tue Dec 08, 2015 11:25 am

dawgraphic wrote:On my own profile, I am permitted to change the privacy setting to "Private - Leaders Only." Can that option be selected by a Ward or Stake clerk?

Yes. But if it's a leader sending out the email, I don't think that will help at all. And it prevents ward members from seeing the email for other things.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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sbradshaw
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Re: Remove someone from mailing list

Postby sbradshaw » Tue Dec 08, 2015 10:55 pm

The Send a Message tool in Leader and Clerk Resources allows you to select or exclude specific people from the email.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.


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