CDE Database Error

Discussions around using and interfacing with the Church MLS program.
DallenPowell
New Member
Posts: 1
Joined: Sun Apr 05, 2015 1:25 am

CDE Database Error

Postby DallenPowell » Sun Apr 05, 2015 5:57 am

We have been having a problem with our CDE database entry system. Every record after it has been typed but before it is saved in the "Review Pending Submissions" folder pops up with an error saying that the record could not be saved and to contact the stake clerk for help. The error occurs regardless of the ward/stake of the recent convert. We have tried closing and reopening the program and we have tried restarting the computer but nothing has worked. Is this a problem with the network connection or some inner problem with the program? What can we do to solve the problem?

Thank you,
Elder Powell
Philippines Bacolod Mission

jdlessley
Community Moderators
Posts: 6526
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: CDE Database Error

Postby jdlessley » Sun Apr 05, 2015 8:36 am

Database corruption will have to be fixed by calling support at your area office.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

wertdl
Church Employee
Church Employee
Posts: 92
Joined: Wed May 18, 2011 4:45 pm

Re: CDE Database Error

Postby wertdl » Sun Apr 05, 2015 3:18 pm

Convert Data Entry is supported by Local Unit Support @ GSC. Please give them a call at 801-240-3500 (or look up a local toll-free # at https://lds.org/help/support/toll-free-numbers-gsc).


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