Tech Forum

One of our wards and stake cubs report is not printing.

error message as attached, any idea on solution

help, thanks

I have a work around for now, but it does not solve the problem
when select print, save as xps doc and then print from there.
But I will contact global services tomorrow for perm solution, unless any of you kind people can help. Thanks

You might try downloading MLS and installing it on top of itself. That will insure that the install of Java that MLS is using is the correct version.

Will we have to back up Mls first ?

stephen500 wrote:Will we have to back up Mls first ?

It would be a good idea, but you shouldn't need it. You're only overlaying the program, not the data files.

russellhltn wrote:You might try downloading MLS and installing it on top of itself. That will insure that the install of Java that MLS is using is the correct version.

Russell, I tried your method and over layed mls and I am afraid it did not work.
Can you suggest any thing else?
I will contact global services tomorrow.

Nope. I'm out of ideas.

I am usually able to print to CutePDF and then use the Windows operating system to print the file directly from the pdf. It is a workaround, similar to your using the xps doc file process.

You probably should change the A4 paper setting to Letter, although pdf is pretty forgiving if you forget.

russellhltn wrote:Nope. I'm out of ideas.

btw this is happening across the stake on all mls computers.