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Can't change member records
Posted: Sun Jul 06, 2014 4:39 pm
by bballrob
When trying to view a member record, I get a error Andy ant view or change it. I am the bishop, and my clerk gets the same error.
Anyone else experiencing this today?
Re: Can't change member records
Posted: Sun Jul 06, 2014 6:20 pm
by jdlessley
There are two possible causes for the problem. The first is database corruption and the the other is a problem with the installation of MLS. Database corruption should be fixed by doing a
unit data refresh. A problem with the installation of MLS can be corrected by installing MLS on top of the current installation using the
installer downloaded from the
RKATS site.
Re: Can't change member records
Posted: Mon Jul 07, 2014 10:39 am
by scgallafent
bballrob wrote:When trying to view a member record, I get a error Andy ant view or change it. I am the bishop, and my clerk gets the same error.
Any member records or a specific record?
Re: Can't change member records
Posted: Mon Jul 07, 2014 11:54 am
by drepouille
I had a similar thing happen to me on the stake MLS last week. I was doing a test to see if MLS could establish a dialup connection. As usual, the whole system froze, and I had to cycle the power. The next time I got into MLS, I could not open any individual membership records. It looked like I had corrupted the database. So I requested a membership refresh, and everything appears to be fixed now.
So I would also ask the question, "Any member records or a specific record?"
Re: Can't change member records
Posted: Thu Jul 17, 2014 9:49 pm
by bballrob
This was happening when trying to access any member record. I was out if town for a week and it still didn't get fixed,so I called MLS support today and we ended up restoring from a backup from June 10. But we are back up and running and my assistant ward clerk is working on reentering information since that date right now.