Can't change member records

Discussions around using and interfacing with the Church MLS program.
bballrob
Member
Posts: 106
Joined: Wed Sep 14, 2011 6:20 am
Location: The Great White North

Can't change member records

Postby bballrob » Sun Jul 06, 2014 3:39 pm

When trying to view a member record, I get a error Andy ant view or change it. I am the bishop, and my clerk gets the same error.

Anyone else experiencing this today?

jdlessley
Community Moderators
Posts: 6527
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Can't change member records

Postby jdlessley » Sun Jul 06, 2014 5:20 pm

There are two possible causes for the problem. The first is database corruption and the the other is a problem with the installation of MLS. Database corruption should be fixed by doing a unit data refresh. A problem with the installation of MLS can be corrected by installing MLS on top of the current installation using the installer downloaded from the RKATS site.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

scgallafent
Church Employee
Church Employee
Posts: 1050
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Can't change member records

Postby scgallafent » Mon Jul 07, 2014 9:39 am

bballrob wrote:When trying to view a member record, I get a error Andy ant view or change it. I am the bishop, and my clerk gets the same error.

Any member records or a specific record?

drepouille
Senior Member
Posts: 1230
Joined: Sun Jul 01, 2007 5:06 pm
Location: Plattsmouth, NE
Contact:

Re: Can't change member records

Postby drepouille » Mon Jul 07, 2014 10:54 am

I had a similar thing happen to me on the stake MLS last week. I was doing a test to see if MLS could establish a dialup connection. As usual, the whole system froze, and I had to cycle the power. The next time I got into MLS, I could not open any individual membership records. It looked like I had corrupted the database. So I requested a membership refresh, and everything appears to be fixed now.
So I would also ask the question, "Any member records or a specific record?"
Dana Repouille, Plattsmouth, Nebraska

bballrob
Member
Posts: 106
Joined: Wed Sep 14, 2011 6:20 am
Location: The Great White North

Re: Can't change member records

Postby bballrob » Thu Jul 17, 2014 8:49 pm

This was happening when trying to access any member record. I was out if town for a week and it still didn't get fixed,so I called MLS support today and we ended up restoring from a backup from June 10. But we are back up and running and my assistant ward clerk is working on reentering information since that date right now.


Return to “MLS Support, Help, and Feedback”

Who is online

Users browsing this forum: No registered users and 1 guest