"Callings by Organization" -- Error

Discussions around using and interfacing with the Church MLS program.
dkarbuckle
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Joined: Tue Aug 16, 2011 4:54 pm

"Callings by Organization" -- Error

Postby dkarbuckle » Sun Jul 06, 2014 11:18 am

I am trying to run the menu option under Organizations | Reports/Tools | Callings by Organization and when I do, I get window that pops up that simply states that "An error occurred". We are using MLS 3.7.1 and this worked fine a couple of weeks ago.

I've tried restarting MLS a couple of times and this didn't solve the problem. Is this a known issue? Is there anyway to resolve this problem?

russellhltn
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Re: "Callings by Organization" -- Error

Postby russellhltn » Sun Jul 06, 2014 11:38 am

Most likely a call to Local Unit Support tomorrow. But you could try a unit refresh. Note that a unit refresh requires two send/receives spaced far enough apart for CHQ to process the request.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lajackson
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Re: "Callings by Organization" -- Error

Postby lajackson » Sun Jul 06, 2014 12:16 pm

dkarbuckle wrote:I get window that pops up that simply states that "An error occurred".

This is often the result of a database error. You will probably need help from LUS as russellhltn suggested.

dkarbuckle
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Joined: Tue Aug 16, 2011 4:54 pm

Re: "Callings by Organization" -- Error

Postby dkarbuckle » Sun Jul 06, 2014 1:11 pm

Thanks for the quick replies and information. I'll give them a call tomorrow.

jirp
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Location: Greybull WY

Re: "Callings by Organization" -- Error

Postby jirp » Sun Jul 06, 2014 8:10 pm

If making the request through MLS doesn't help something else to try. I don't know why it is different but be sure you call and have them push you the refresh rather than you just requesting it through MLS. I know this doesn't make sense. It should be the same file from the same location but several months ago I had one that having it pushed to me enabled me to get it fixed when multiple refreshes from MLS hadn't.

dkarbuckle
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Posts: 44
Joined: Tue Aug 16, 2011 4:54 pm

Re: "Callings by Organization" -- Error

Postby dkarbuckle » Tue Jul 08, 2014 11:13 am

Just wanted to let you know that the LUS solved the problem with the following steps:

Step1. Request a Full Membership Refresh from MLS.
Step 2: Click on File /Request Unit Refresh Data/ Click on Membership Records box
Step 3: Click OK
Step 4: Send/Receive changes
Step 5: Wait for request to complete. This should take at least 1 to 2 hours.
Step 6: This will also request a Church Directory of Organizations and Leaders (CDOL) refresh
Step 7: Send/Receive changes to receive and process the refresh files.
Step 8: Review if the Error has been corrected.
Step 9: If the Error has not been corrected, please contact us again and request a COMMAND File to correct the error.

Although it didn't take 1 to 2 hours for the update, and I assume this is due to the fact that we are transmitting over the Internet rather than dial-up.


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