Password won't work
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- New Member
- Posts: 2
- Joined: Mon Feb 17, 2014 10:01 pm
Password won't work
I'm the Ward Clerk, and trying to edit an existing username. Username has worked in the past. However, no matter what we change the password to, and save/submit, when I log-out, he is not able to sign in, getting an error that the username/password don't match. Anyone seen this before?
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- Senior Member
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- Location: Oregon City, OR
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Re: Password won't work
Last year, a ward clerk reported having this problem with a particular user that could no longer log into MLS. Within a few days, but before I had a chance to personally investigate, the problem went away. We were never able to identify what, if any, action or event cleared it up.
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- Community Administrator
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Re: Password won't work
I wonder if MLS has a lockout for too many tries?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
- Posts: 2
- Joined: Mon Feb 17, 2014 10:01 pm
Re: Password won't work
So what's my next course of action? Contact the Stake Tech specialists? Is there an MLS office for the church?
- aebrown
- Community Administrator
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- Location: Draper, Utah
Re: Password won't work
First you would contact the stake clerk or stake technology specialist. Then if he can't help you, he can contact the Global Service Center.jkstutz wrote:So what's my next course of action? Contact the Stake Tech specialists? Is there an MLS office for the church?
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- Community Moderators
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Re: Password won't work
I assume that you've verified that Caps lock is not on...just a thought.